Business Applications Administrator

About the Role

As a Business Applications Administrator at Starburst, you will serve as the primary administrator and strategist for Salesforce and a suite of integrated business applications including Outreach, ZoomInfo, HubSpot, Chorus, Clari, and Workato. You will work cross-functionally with Sales Operations and Marketing Operations teams to align technology platforms with go-to-market strategies and objectives. You will design scalable processes for data management, reporting, and analytics, lead cross-functional projects to introduce new tools or enhance existing systems, and act as a trusted advisor for technical and strategic challenges involving business applications. Reporting to the Manager of Business Applications, you will play a key role in strategic planning and the successful execution of key priorities across the technology organization.

As a Business Applications Administrator at Starburst you will:

• Serve as the primary administrator and strategist for Salesforce, ensuring the platform meets evolving business needs.
• Manage and optimize integrations between Salesforce, Outreach, ZoomInfo, HubSpot, Chorus, Clari, and Workato to create seamless workflows.
• Collaborate closely with Sales Operations and Marketing Operations teams to align applications with GTM strategies and objectives.
• Design and implement scalable processes for data management, reporting, and analytics across key platforms.
• Lead cross-functional projects to introduce new tools or enhance existing systems, ensuring timely delivery and adoption.
• Partner with stakeholders to understand business needs and translate them into actionable technical solutions.
• Develop and implement standard and custom integrations across departments to meet reporting and business process needs.
• Design and optimize end-to-end workflows to support core business objectives.
• Build and maintain custom objects, apps, and workflows, operating effectively in both Sandbox and Production environments.
• Act as a trusted advisor and point of escalation for technical and strategic challenges involving business applications.
• Comfortable presenting and leading enablement sessions on applications in our tech stack.

Some of the things we look for:

• 1+ years of experience managing business applications, with deep expertise in Salesforce administration (Sales Cloud, Service Cloud, Flow, approval processes, Lightning Communities). Active Salesforce Administrator Certification Required.
• Proven experience working with applications like Outreach, ZoomInfo, and HubSpot.
• Experience leveraging integration tools like Zapier or Workato.
• Strong knowledge of GTM processes, including lead generation, sales enablement, and marketing campaign execution.
• Excellent project management skills, with a track record of delivering complex, cross-functional projects on time and within scope.
• Strong communication skills, with the ability to effectively collaborate with technical and non-technical stakeholders.
• Analytical mindset with attention to detail and a passion for leveraging data to drive decisions.
• Creative problem-solver who finds innovative solutions to complex challenges.
• Ability to Travel: This role will require 25% in-person travel for purposes including but not limited to new hire onboarding, team and department offsites, customer engagements, and other company events. Actual travel expectations may vary by role and business needs.

Where could this role be based?

• This role is based in our Boston office and follows a hybrid model, with an expectation of being onsite 1-2 days per week.

Salary Range

For the US only: Starburst is dedicated to maintaining fair and equitable compensation practices. The salary range provided for this role reflects the minimum and maximum targets for candidates across all U.S. locations and could be inclusive of variable compensation, such as commission or bonus. All employees receive equity packages (ISOs) and have access to a comprehensive benefits offering. Actual compensation packages are determined based on relevant skills, experience, education and training, and specific work location. For more information, connect with the recruiting team or Hiring Manager during the process as they can provide more detailed information about the salary range.