Is the Operations Associate, Apprenticeship role remote?

No — this is an on-site role in Bengaluru.

Where is the role based?

Stripe is hiring for this position in Bengaluru.

What seniority level is this role?

Stripe targets intern candidates for this position.

Is this full-time or contract?

Internship for this Operations Associate, Apprenticeship role at Stripe.

Operations Associate, Apprenticeship at Stripe

Joblaze summary

The Operations Associate in the Apprenticeship program at Stripe focuses on providing customer support by addressing inquiries, troubleshooting issues, and ensuring customer satisfaction. This role requires strong communication skills, analytical thinking, and a user-first mindset, with an emphasis on learning Stripe's products and processes. Ideal candidates are recent graduates or current students who thrive in fast-paced environments and enjoy collaborative problem-solving. The position offers a unique opportunity to engage with a leading financial infrastructure platform while developing essential operational skills.

Joblaze insights

Listed about a month ago on Joblaze — tracked directly from Stripe's career page.
Stripe has 511 other open roles including Product Designer, Internal Tools, Full Stack Engineer, Growth, Partner Development Manager.

Quick facts

Is the Operations Associate, Apprenticeship role remote?: No — this is an on-site role in Bengaluru.
Where is the role based?: Stripe is hiring for this position in Bengaluru.
What seniority level is this role?: Stripe targets intern candidates for this position.
Is this full-time or contract?: Internship for this Operations Associate, Apprenticeship role at Stripe.

From the original posting

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We’re going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe’s growth.

Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of “growing the GDP of the Internet.” Stripes leverage understanding of our products, the financial industry and money movement, and our processes to support both internal and external users. Doing so requires us to invest significant resources into building this experience ourselves.

What you’ll do

Responsibilities

Develop a foundational understanding of our products, services, and features to assist customers effectively
Respond promptly and professionally to customer inquiries via emails, providing accurate information and resources
Diagnose and troubleshoot customer issues under the guidance of senior team members, escalating complex issues to appropriate departments
Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service provided
Maintain accurate and detailed records of customer interactions, issues, and resolutions using internal tools
Participate in team meetings, training sessions, and continuous learning initiatives to enhance skills and knowledge
Engage in comprehensive training programs, seeking feedback and actively working on improving performance and developing professional skills

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply.

Minimum requirements

You have a user first mindset and are energized by the challenge of solving difficult problems
You have excellent English communication skills, both written and verbally
You excel in analytical thinking, open ended research, and problem solving
You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions
You have a process-oriented mindset and ability to get things done
You enjoy working in an in-office environment with strong cross team collaboration and support
You are able to prioritize and enjoy working in a quick-moving environment
You are humble and have a proven track record for working well across teams and with external partners
You are a current student or have recently graduated in 2025/2026

This is a 6 month Apprenticeship Intern Program, starting in July 2026 and run in accordance with the Apprentices Act 1961.