Product Manager, Terminal Device Expansion

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe Terminal helps our users extend their online presence to the physical world. The Terminal team’s mission is to make it as easy for businesses to accept in-person payments as the Stripe API has done for online payments. With Terminal, businesses can unlock in-person payments use cases that are right for their business model—whether it’s creating a superb retail experience, extending their website to a pop-up store, or enabling a mobile point-of-sale at their next event.

We’re looking for an experienced product manager to lead and shape the future of the software platform that powers Stripe Terminal’s devices portfolio. Working closely with your engineering partners you will design, build and launch device software capabilities that delight users and differentiate Stripe’s solutions in the market. Working closely with our hardware experts you will build the multi-year strategy for how Stripe will continue to enhance the scalability, reliability, usability, and market differentiation of the software capabilities of our in-person commerce devices.

In this role, you will work with a spectrum of users, from our largest platforms to small start ups as well as external technology partners to deeply understand user needs and market trends. You will obsess over stability, scalability, and expanding our product while delivering the best in person experiences in the world.

What you'll do:

Set a motivating multi-year vision for device software in partnership with the Hardware team and then break it down into measurable, meaningful milestones for the Terminal OS Platform Team and the Firmware team. This includes creating buy-in, crafting roadmaps and OKRs, and navigating trade-offs.

• Partner with software and hardware engineers to deeply understand the technology that our devices rely on and how to build on that technology to support exponential growth and a world-class user experience. These experiences will include (but are not limited to) device boot up, device software updates (including AOSP, firmware and applications), device security, software and device performance, connectivity and devices accessories.
• Partner with cross-functional partners to research, document, and deeply understand what Terminal customers need to enable an excellent in person payments experience.
• Build empathy with our end users and the differentiation they aim to deliver for their merchants.
• Deeply research and understand the competitive landscape and translate that understanding into differentiating features for your product suite.
• Collaborate with the Partnerships team to develop a compelling roadmap for how we can extend Terminal growth via third-party hardware partnerships and clearly communicate the business value of these partnerships in the context of our wider Terminal Hardware roadmap to gain alignment across Terminal and Stripe leadership.
• Use metrics to inform your point of view and leverage analytics to measure success.
• Define product requirements, provide clear guidance on prioritization, and support decisions related to development sequencing. You will also participate in sprint planning rituals to deliver against those requirements and the overall roadmap.
• Leverage your technical knowledge and experience to help your team make technical trade off decisions.

We’re looking for someone who has:

• 8+ years of product management experience or equivalent
• Demonstrated success and strong execution track record in building and sustaining scalable technology products.
• Great interpersonal skills and strong verbal and written communication. You can collaborate and thrive in productive, healthy debate done with mutual respect and shared goals. You can make complex concepts accessible with clear communication
• Proven track record of successful stakeholder management including executive communications, handling escalations, and advocating for ongoing investment in your product.
• Experience working on products with developer interfaces (App deployment, APIs, SDKs); hardware or hardware-related product experience a plus.
• Technically adept systems thinker, ideally with a Computer Science or equivalent degree or experience working as a software engineer
• Open to travel to Asia, including traveling at times to our Hong Kong or Taiwan locations.

Experience in 1 - 2 of the following areas are nice to have:

• Mobile device management
• Android operating system internals
• Hardware build and lifecycle management
• Payments and/or eCommerce
• Experience successfully building and launching 0-1 products