Skills & Technologies
Requirements
- Experience
- 2+ years
Benefits
Joblaze summary
In the role of Staff Product Engineer within Intercom's Growth organization, the engineer will lead technical initiatives and contribute to both back-end and front-end systems, focusing on enhancing the self-serve customer journey. Proficiency in a high-level programming language and experience with distributed systems are essential, alongside a strong background in SaaS product development and collaboration with cross-functional teams. This position is ideal for seasoned engineers who have a track record of delivering impactful solutions and mentoring others, as they will play a key role in shaping the team's technical strategy.
Joblaze insights
- Listed about a month ago on Joblaze — tracked directly from Intercom's career page.
- Intercom has 152 other open roles including Senior Creative Writer , Technical Support Engineer, Senior Deal Desk Manager.
- 2358 active Python roles on Joblaze right now.
- 230 active distributed systems roles on Joblaze right now.
- 210 active Ruby roles on Joblaze right now.
Quick facts
- Is the Staff Product Engineer - Growth role remote?
- It's hybrid — Intercom expects some on-site time in Dublin, Ireland; London, England.
- How much experience is required?
- At least 2 years of relevant experience for this Staff Product Engineer - Growth role.
- Where is the role based?
- Intercom is hiring for this position in Dublin, Ireland; London, England.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Ruby, distributed systems, Python, Perl.
- What seniority level is this role?
- Intercom targets staff-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Staff Product Engineer - Growth role at Intercom.
From the original posting
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
What's the opportunity?
As a Staff Engineer in our Growth organization, you will be a technical leader within a team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy.
You will be joining our Growth organization as part of our Self‑Serve team. This team owns the end‑to‑end, no‑touch customer journey – from discovering Fin, to signing up, onboarding, trialling, and upgrading – entirely through the product, without ever talking to Sales.
The team runs high‑impact experiments and builds product experiences that improve the self‑serve funnel (sign‑up → trial → paid), drive product adoption, reduce churn, and ultimately deliver uplift in self‑serve revenue growth.
Their mission is to grow and retain the self‑serve customer base and they work cross‑functionally with Marketing, Web, GTM, and other Growth teams (Billing, Pricing and Packaging, etc). They sit very close to the revenue line, with clear ownership of self‑serve ARR and expansion
Learn more about our engineering culture at intercom.engineering
What will I be doing?
As an experienced engineer you will:
- Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.
- Care about agility as much as you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.
- Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.
- Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.
- Play an active role in hiring, mentoring and career development of other engineersRaise the bar for technical standards, performance, reliability, and operational excellence
What skills do I need?
- Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created
- Even better if you have experience in similar Growth organizations or in parts of the business that have commercial impact and responsibility
- Significant, demonstrated impact that your work has had on the product and/or the teams
- Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)
- You will have experience with Distributed systems
- 2+ years of experience as the primary technical leader for a team
- Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.
Benefits
We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.