Is the Staff Technical Solutions Engineer, Platform role remote?

It's hybrid — Databricks expects some on-site time in Sao Paulo, Brazil.

How much experience is required?

At least 8 years of relevant experience for this Staff Technical Solutions Engineer, Platform role.

Where is the role based?

Databricks is hiring for this position in Sao Paulo, Brazil.

What's the tech stack?

Joblaze extracted these technologies from the posting: AWS, Unix, Hadoop, Databricks, Apache Spark, NoSQL.

What seniority level is this role?

Databricks targets staff-level candidates for this position.

Is this full-time or contract?

Full-time for this Staff Technical Solutions Engineer, Platform role at Databricks.

Staff Technical Solutions Engineer, Platform at Databricks

Joblaze summary

In this role, the Staff Technical Solutions Engineer focuses on providing expert-level support for the Databricks Data Intelligence platform, tackling complex technical issues and ensuring system reliability. Key skills include a deep understanding of Databricks architecture, Apache Spark, and cloud platforms like AWS or Azure, along with strong troubleshooting and communication abilities. This position is ideal for seasoned professionals with over eight years of experience in technical support or engineering, particularly those who thrive in collaborative environments. The role is part of a dynamic team dedicated to continuous improvement and innovation in data solutions.

Joblaze insights

Listed about a month ago on Joblaze — tracked directly from Databricks's career page.
Databricks has 788 other open roles including Solutions Architect Greenfield (New Logo) Start Ups France, Sr. Solutions Engineer - AI Natives Business, Senior Solutions Architect.
1250 active AWS roles on Joblaze right now.
772 active GCP roles on Joblaze right now.
748 active Azure roles on Joblaze right now.

Quick facts

Is the Staff Technical Solutions Engineer, Platform role remote?: It's hybrid — Databricks expects some on-site time in Sao Paulo, Brazil.
How much experience is required?: At least 8 years of relevant experience for this Staff Technical Solutions Engineer, Platform role.
Where is the role based?: Databricks is hiring for this position in Sao Paulo, Brazil.
What's the tech stack?: Joblaze extracted these technologies from the posting: AWS, Unix, Hadoop, Databricks, Apache Spark, NoSQL.
What seniority level is this role?: Databricks targets staff-level candidates for this position.
Is this full-time or contract?: Full-time for this Staff Technical Solutions Engineer, Platform role at Databricks.

From the original posting

P-1412

Note: this is a hybrid role and requires ~3 days in the office in São Paulo-SP.

Job Overview:

We are seeking a highly skilled Frontline Senior Technical Solutions Engineer with over 10 years of experience to join our Platform Support team. This role is pivotal in delivering exceptional support for our Databricks Data Intelligence platform, addressing complex technical challenges, and ensuring the seamless operation of our data solutions. As a frontline engineer, you will be the primary point of contact for critical issues, working closely with both internal teams and customers to resolve high-impact problems and drive platform improvements.

Key Responsibilities:

Frontline Support: Serve as the primary technical point of contact for escalated issues related to the Databricks Data Intelligence platform. Provide expert-level troubleshooting, diagnostics, and resolution for complex problems affecting system performance and reliability.
Customer Interaction: Engage with customers directly to understand their technical issues and requirements. Provide timely, clear, and actionable solutions to ensure high levels of customer satisfaction.
Incident Management: Lead the resolution of high-priority incidents, coordinating with various teams to address and mitigate issues swiftly. Conduct thorough root cause analyses and develop preventive measures to avoid recurrence.
Collaboration: Work closely with engineering, product management, and DevOps teams to share insights, identify recurring issues, and drive improvements to the Databricks Data Intelligence platform.
Documentation and Knowledge Sharing: Create and maintain detailed documentation on support procedures, known issues, and solutions. Contribute to internal knowledge bases and create training materials to assist other support engineers.
Performance Monitoring: Monitor and analyze platform performance metrics to identify potential issues before they impact customers. Implement optimizations and enhancements to improve platform stability and efficiency.
Platform Upgrades: Manage and oversee the deployment of Databricks Data Intelligence platform upgrades and patches, ensuring minimal disruption to services and maintaining system integrity.
Innovation and Improvement: Stay abreast of industry trends and advancements in Databricks technology. Propose and drive initiatives to enhance platform capabilities and support processes.
Customer Feedback: Collect and analyze customer feedback to drive continuous improvement in support processes and platform features.

Qualifications:

Experience: Minimum of 8 years of hands-on experience in a technical support or engineering role related to Databricks Data Intelligence platform, cloud data platforms, or big data technologies.
Technical Skills: A deep understanding of Databricks architecture and Apache Spark™, along with experience in cloud platforms like AWS, Azure, or GCP, is essential. Strong capabilities in designing and managing data pipelines, distributed computing are required. Proficiency in Unix/Linux administration, familiarity with DevOps practices, and skills in log analysis and monitoring tools are also crucial for effective troubleshooting and system optimization.
Problem-Solving: Demonstrated ability to diagnose and resolve complex technical issues with a strong analytical and methodical approach.
Communication: Exceptional verbal and written communication skills, with the ability to effectively convey technical information to both technical and non-technical stakeholders.
Customer Focus: Proven experience in managing high-impact customer interactions and ensuring a positive customer experience.
Collaboration: Ability to work effectively in a team environment, collaborating with engineering, product, and customer-facing teams.
Education: Bachelor’s degree in Computer Science, Engineering, or a related field. Advanced degree or relevant certifications are highly desirable.

Preferred Skills:

Experience with additional big data tools and technologies such as Hadoop, Kafka, or NoSQL databases.
Familiarity with automation tools and CI/CD pipelines.
Understanding of data governance and compliance requirements.

Why Join Us?

Innovative Environment: Work with cutting-edge technology in a fast-paced, innovative company.
Career Growth: Opportunities for professional development and career advancement.
Team Culture: Collaborate with a talented and motivated team dedicated to excellence and continuous improvement.

About Databricks

Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.

Benefits

At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.