Starlink Account Specialist (Government)

STARLINK ACCOUNT SPECIALIST (GOVERNMENT)

Starlink is delivering high-speed, low-latency internet to the world’s most remote regions, and the Account Management team is at the forefront of this mission.

Our Account Management team manages customer lifecycles from onboarding to growth. We're hiring an entry-level Account Specialist to handle high-volume orders, account setup, and operations for government partner accounts.

RESPONSIBILITIES:

• Act as primary operational contact for assigned government accounts
• Review and validate purchase orders and documents such as Purchase Orders, Letters of Authorization, and Pricing for Compliance
• Create and configure customer accounts, service lines, hardware assignments, and billing structures
• Apply pricing, discounts, and terms per the customer’s contracts
• Partner with Sales, Finance, Logistics, and Customer Support to process orders through activation
• Track order timelines and flag risks to revenue and activation goals
• Maintain precise records in internal systems and trackers
• Spot friction points and suggest scalable process and system improvements
• Ensure accounts are activated and invoiced on forecasted schedules

BASIC QUALIFICATIONS:

• Bachelor’s degree; OR 2+ years of professional experience in operations, customer support, or process coordination

PREFERRED SKILLS AND EXPERIENCE:

• Strong attention to detail for process-driven work
• Skill interpreting government contracts, pricing, and billing rules
• Cross-functional collaboration under tight deadlines
• Proficiency in Excel, Salesforce, Smartsheet, or similar tools
• Ability to turn partner feedback into improvements
• Excellent written/verbal communication skills
• Multi-tasking with accuracy and ownership

ADDITIONAL REQUIREMENTS:

• Willingness to travel to customer sites, other SpaceX locations, and events as needed
• Must be available to work extended hours and/or weekends as needed

COMPENSATION AND BENEFITS:

Account Specialist/Level I: $80,000.00 - $100,000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.