Skills & Technologies
Requirements
- Experience
- 1+ years
Joblaze summary
In the role of Technical Support Engineer at Cursor, the individual will tackle complex user issues, providing essential technical support and developing automations to enhance operational efficiency. Key skills include a solid grasp of software development processes, debugging expertise, and familiarity with AI tools and IDEs. This position is ideal for someone with a background in technical support or software engineering, who thrives in a collaborative, fast-paced environment. Cursor's flat organizational structure encourages creativity and open dialogue, making it a dynamic place for innovative problem solvers.
Joblaze insights
- Listed about a month ago on Joblaze — tracked directly from Cursor's career page.
- Cursor has 87 other open roles including RVP, Solutions Architect APJ, Strategic Account Executive, Enterprise APJ, Marketing Program Manager, Workshops.
- 1586 active AI/ML roles on Joblaze right now.
- 97 active Automation roles on Joblaze right now.
- 43 active Software Engineering roles on Joblaze right now.
Quick facts
- Is the Technical Support Engineer - AMER role remote?
- It's hybrid — Cursor expects some on-site time in Remote.
- How much experience is required?
- At least 1 year of relevant experience for this Technical Support Engineer - AMER role.
- Where is the role based?
- Cursor is hiring for this position in Remote.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: debugging, AI/ML, documentation, Software Engineering, Automation, Technical Support.
- What seniority level is this role?
- Cursor targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Technical Support Engineer - AMER role at Cursor.
From the original posting
Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering. Our organization is very flat, and our team is small and talent dense. We particularly like people who are truth-seeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code.
About the Role
Technical Support Engineers are the first line of defense for our users, debugging tricky issues, building automations to streamline workflows, and ensuring every interaction with Cursor is smooth and impactful. You'll partner closely with product and engineering to champion the voice of the customer and shape how AI-powered developer support scales.
What you’ll do
Provide in-depth technical support via support tickets and Slack messages, resolving complex user-reported issues and ensuring high-quality customer interactions.
Debug, reproduce, and troubleshoot software bugs and usability problems.
Design and build internal tools and automations to scale support operations.
Represent Anysphere in technical conversations with enterprise users and developers.
Partner with Product and Engineering to escalate critical issues and feed insights into the roadmap.
Maintain and expand user-facing documentation and internal knowledge bases to empower both customers and teammates.
You may be a fit if
Experience in technical support, software engineering, or a related technical role.
Strong understanding of software development workflows; experience with IDEs, LLMs, and building with AI.
Strong debugging skills and a passion for digging deep into technical problems.
Clear, concise communication skills to explain complex concepts to technical and non‑technical audiences.
Self-starter with curiosity, creativity, and a bias for action.