Escalation Management Jobs (Remote)

Manage the AMER Technical Support Engineering team, ensuring quality escalation processes and exceptional customer experiences.

Lead and mentor the Technical Escalation Engineering team at Datadog, driving customer success and operational improvements.

Lead threat assessment and management for Coinbase, ensuring the safety of employees and operations through intelligence-led strategies.

Lead threat assessment and management for Coinbase, ensuring the safety of employees and operations in a dynamic environment.

Lead the end-to-end delivery of AI-optimized data center capacity in a high-growth environment at Cerebras Systems.

Lead threat assessment and management for Coinbase's Security organization, ensuring safety through intelligence-led case management.

Join CircleCI as a Staff Support Engineer to drive platform improvements and mentor engineers in a hybrid work environment.

Own the vision and strategy for Issue Management and Exception Management as a Senior Product Manager at Vanta.

Lead a global team to enhance incident response capabilities at Stripe, ensuring effective threat management and collaboration across departments.

Lead a team of billing agents in a remote role, focusing on performance metrics and operational programs in a developer tools company.

Lead incident management efforts at Cockroach Labs, ensuring timely resolution and communication during high-severity incidents.

Lead the GitLab Security Incident Response Team to manage and investigate cybersecurity incidents across all operating environments.

Lead Figma's security operations program, enhancing detection and response capabilities in a fully remote role.