Exception Management Jobs (Remote)

Manage the AMER Technical Support Engineering team, ensuring quality escalation processes and exceptional customer experiences.

Join Datadog as a Technical Escalations Engineer to tackle complex technical challenges and mentor teams in a hybrid work environment.

Lead critical production incidents at Databricks, ensuring timely communication and operational resilience during high-impact events.

Join Datadog as a Technical Escalations Engineer to solve complex log issues and mentor teams in a hybrid work environment.

Lead the planning and execution of high-impact events for Elastic's Search AI platform across the Americas.

Join MongoDB as a Technical Services Engineer to solve complex database issues for customers in a fully remote role.

Join Kong as a Solutions Engineering Specialist to lead technical discussions and drive AI connectivity solutions for enterprise clients.

Join Datadog as a Technical Escalations Engineer 2 to tackle complex technical challenges and mentor teams in a hybrid work environment.

Join MongoDB as a Technical Services Engineer to solve complex challenges for customers using your technical expertise.

Lead and mentor the Technical Escalation Engineering team at Datadog, driving customer success and operational improvements.

Join Datadog as a Federal Support Engineer 3 to support mission-critical workloads in highly regulated environments.

Own and drive onsite programs to enhance company culture through in-person experiences in NYC and other cities.

Join MongoDB as an Associate Technical Services Engineer II to solve complex challenges for customers using your technical expertise.

Join MongoDB as an Associate TSE II to solve complex challenges for customers using your technical expertise and customer service skills.

Join MongoDB as a Senior Administrator to provide L1 support and manage user access for Finance systems in a hybrid role based in Gurugram.

Join Datadog as a Technical Escalations Engineer to solve complex technical challenges and mentor teams in a hybrid work environment.