Account Manager, Growth UK&I

As a member of Vanta’s Account Management team, you will be responsible for the expansion and retention of a subset of Vanta’s Customers by developing and maintaining strong relationships with our customers. You will serve as the primary point of contact for all post-sale commercial conversations, including mid-cycle upsells and renewals. As a trusted advisor to the customer, you will deeply understand their business needs and align Vanta’s solutions with their objectives to help mature our customers’ compliance and security programs.

The goal of this team is to achieve overall net revenue expansion of the Vanta customer base, as measured by Net Revenue Retention. They will ensure customers’ security and compliance goals are aligned to their company growth needs and with Vanta’s solutions.

This role will be based in our London office with an office-centric hybrid schedule. The standard in-office days are Tuesday, Wednesday, and Thursday.

What you’ll do as an Account Manager [EMEA] at Vanta:

• Develop and maintain strong relationships with assigned accounts, acting as a trusted advisor and strategic partner.

• Develop a deep understanding of Vanta’s current product offerings and take initiative to learn Vanta’s product roadmap to speak confidently when addressing customers.

• Maintain strong partnerships and alignment with CSMs to understand customer health, ensure close strategic collaboration and execute harmonious communication to accounts.

• Collaborate on account plans that identify new opportunities for expansion with current customers to increase their usage of Vanta’s platform via new frameworks, security tools, etc.

• Manage the entire sales cycle of any expansion or renewal opportunity from first meeting to close, negotiating where necessary and pulling in additional internal resources where appropriate (solutions consultants, subject matter experts, etc).

• Accurately forecast monthly expansion and churn, and maintain a clean SFDC instance with scrupulous pipeline hygiene.

• Keep a relentless focus on the customer needs and provide a consultative approach in architecting a solution.

How to be successful in this role:

• 3+ years experience selling to or managing customers

• Fluency in written and spoken English, with a second European language preferred

• Must be able to work in our London office 3 days a week (Tuesday, Wednesday and Thursday)

• Strong ability to prospect and build pipeline without assistance from BDR and/or inbound support

• Exceptional communication skills (written, verbal, visual), both for internal audiences and customer-facing messaging

• Be highly motivated with a sense of urgency and willingness to adjust

• Able to effectively collaborate with a wide range of departments including CS, Marketing, Enablement, and Support

• Previous experience in security and compliance is not required, but highly desirable

• Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.

What you can expect as a Vanta’n:

• Industry-competitive salary and equity

• 100% covered medical, dental, and vision benefits with dependents coverage

• Health & wellness stipend

• Remote workspace, internet, and mobile phone stipend

• Commuter benefits for team members who attend the office

• Pension matching

• 25 days of Annual Leave per year and unlimited sick time

• 8 company-paid holidays

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