How much experience is required?

3–7 years of relevant experience for this Air Operations Associate role.

What's the tech stack?

Joblaze extracted these technologies from the posting: supply chain, Logistics, Air Freight.

What seniority level is this role?

Flexport targets mid-level candidates for this position.

Is this full-time or contract?

Full-time for this Air Operations Associate role at Flexport.

Air Operations Associate at Flexport

Joblaze summary

The Air Operations Associate at Flexport is responsible for managing airfreight operations and leading a small team to ensure timely and accurate shipment deliveries. This role requires a solid background in logistics, particularly in air freight processes, along with strong problem-solving and coaching skills. Ideal candidates will have 3 to 7 years of experience in freight forwarding and a customer-focused mindset. Flexport offers a dynamic environment where associates can gain hands-on experience and prepare for future leadership roles.

Joblaze insights

Listed today on Joblaze — tracked directly from Flexport's career page.
Flexport has 65 other open roles including Business Support Coordinator, Operations Associate, Manager, Ocean Operations.
36 active supply chain roles on Joblaze right now.
25 active Logistics roles on Joblaze right now.

Quick facts

How much experience is required?: 3–7 years of relevant experience for this Air Operations Associate role.
What's the tech stack?: Joblaze extracted these technologies from the posting: supply chain, Logistics, Air Freight.
What seniority level is this role?: Flexport targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Air Operations Associate role at Flexport.

From the original posting

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The Opportunity

As an Air Operations Associate, you’ll handle complex airfreight cases while guiding a small team to deliver consistent, high-quality execution. This role is ideal for experienced operators ready to step into leadership — solving problems, coaching teammates, and driving process improvements to build the next generation of operations leaders in Taiwan.

What You’ll Do

In this role, you’ll keep our airfreight operations running smoothly while leading a small team to deliver great results. You’ll solve problems, guide teammates, and make sure shipments move on time with accuracy and care.

Coordinate and implement airfreight operations aligned with company strategy, global policies, and customer requirements.
Act as the first escalation point for all shipments exceptions
Coach and mentor team members to ensure SOP compliance, productivity, and continuous improvement.
Maintain high data accuracy and milestone updates in Flexport systems to meet KPIs and SLAs.
Support new projects such as carrier integrations, client onboarding, and system/process upgrades.
Monitor and review vendor performance, providing feedback and solutions to improve service quality.
Oversee billing accuracy and cost control, resolving invoice disputes promptly.
Build strong relationships with customers, internal stakeholders, and external service providers.
Supervise a small team of associates and collaborate closely with other departments.
Step in as acting squad lead when required, preparing for future leadership roles.

What We’re Looking For

Bachelor’s degree in Logistics, Supply Chain, Business, or a related field.
3–7 years of experience in freight forwarding, or logistics operations.
Strong understanding of air freight processes and import/export handling.
Comfortable communicating in English (written & spoken).
Experience coaching or mentoring junior teammates.
Detail-oriented, proactive, and able to handle multiple shipments under pressure.
Customer-focused mindset with strong problem-solving skills.

What You’ll Gain

Hands-on experience in air freight operations with Flexport’s global network.
Clear career path to Team Leader role.
Exposure to global systems, tools, and best practices in logistics.

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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