Join Dialpad as an Applied Scientist to drive R&D for autonomous voice agents using cutting-edge AI technologies.
Posted by employer 4 months ago
First seen on Joblaze 1 week ago
Last verified on the company career page 3 days ago
Skills & Technologies
AI in the day-to-day
We put powerful AI tools in every employee’s hands to enhance productivity and decision-making.
Requirements
- Experience
- 2+ years
- Education
- Master's degree
Not disclosed in this posting: visa sponsorship.
Benefits
Joblaze summary
In the role of Applied Scientist at Dialpad, the individual will focus on researching and developing advanced algorithms for autonomous voice agents, particularly in real-time speech processing. Key skills include expertise in large language models, machine learning, and proficiency in Python and PyTorch, with a strong emphasis on collaboration across engineering and product teams. This position is ideal for candidates with a Master's or PhD in a relevant field and experience in NLP, particularly those who thrive in a dynamic, innovative environment.
Joblaze insights
- Listed 9 days ago on Joblaze — tracked directly from Dialpad's career page.
- Dialpad has 93 other open roles including Sr. Partner Marketing Manager, Technical Support Engineer, Platinum, Sr. Software Engineer, Applied AI Systems.
- 6527 active Python roles on Joblaze right now.
- 799 active Machine Learning roles on Joblaze right now.
- 481 active PyTorch roles on Joblaze right now.
- Pays more than 18% of the 3228 salaried Python roles we track (median $160,000). See Python salary trends
Quick facts
- Is the Sr. Software Engineer, Applied AI Systems role remote?
- It's hybrid — Dialpad expects some on-site time in Vancouver, Canada.
- What's the salary range?
- Dialpad lists CAD 161,500–CAD 191,500 for this role.
- How much experience is required?
- At least 2 years of relevant experience for this Sr. Software Engineer, Applied AI Systems role.
- Where is the role based?
- Dialpad is hiring for this position in Vancouver, Canada.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Machine Learning, Natural Language Processing, PyTorch, Python.
- What seniority level is this role?
- Dialpad targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Sr. Software Engineer, Applied AI Systems role at Dialpad.
From the original posting
About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your role
Dialpad is building AI that helps businesses communicate, resolve customer needs, and automate work in real time. Our Applied AI team develops models, agentic capabilities, and evaluation methods that power these experiences.
As a Sr. Software Engineer, Applied AI Systems, you will build the software systems that power Dialpad’s next-generation agentic AI. You will work closely with Applied Scientists and partner with engineering teams to turn advanced AI capabilities into reliable, scalable customer-facing experiences.
This is a hands-on role for an engineer who enjoys building agentic systems at the intersection of AI, backend services, and product delivery. You will help shape how DialpadGPT models are integrated, evaluated, monitored, and deployed in next-generation AI products, including real-time conversational experiences.
What you’ll do
- Design and build scalable backend services and distributed systems for agentic AI applications.
- Partner with Applied Scientists to bring models, evaluation methods, and agentic capabilities from prototype to production.
- Build software that connects models, tools, data, and evaluation feedback into robust AI experiences.
- Develop APIs, data flows, and integration patterns for low-latency, high-quality AI services.
- Build systems for model deployment, release management, monitoring, evaluation, and safe rollout.
- Improve the reliability, latency, scalability, and cost efficiency of production AI systems.
- Contribute to the evolution of DialpadGPT and the engineering systems that support next-generation agentic experiences.
- Work across engineering, product, and research to resolve complex technical problems and deliver measurable customer impact.
What you’ll bring
- 5+ years of professional software engineering experience building and operating production services.
- Strong experience with backend systems, distributed services, APIs, and cloud-based infrastructure.
- Experience building agentic systems, LLM-powered applications, model-serving systems, or AI-enabled backend services in production.
- Strong programming skills in Python and/or other backend languages, with a focus on clean, maintainable, well-tested code.
- Experience with service observability, debugging, performance optimization, and production incident response.
- Ability to work effectively in an ambiguous, fast-moving environment and translate technical prototypes into durable systems.
- Strong communication and collaboration skills, especially when working with Applied Science, product, and engineering partners.
For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.
Why Join Dialpad
- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.