Associate Director, Quality System, QMS

POSITION SUMMARY

Leads roll out and oversight of Veeva QMS modules, ensuring compliance with applicable regulatory requirements. Manages the development, implementation, and continuous improvement of policies and procedures to maintain quality standards aligned with global regulatory and company guidelines. Partners cross-functionally to ensure effective execution of quality processes. Applies strong knowledge of global regulations to support compliant and efficient operations. Contributes to the strategic direction and ongoing performance of the Quality Management System (QMS), driving consistency, inspection readiness, and continuous improvement initiatives.

JOB FUNCTIONS/RESPONSIBILITIES

• Lead the end-to-end implementation and rollout of new modules within Veeva, ensuring alignment with business needs and regulatory requirements.
• Serve as the Quality Systems lead and subject matter expert (SME) processes, driving standardization and harmonization across the organization.
• Partner with cross-functional stakeholders (Quality Assurance, Manufacturing, Supply Chain, and IT) to define system requirements, workflows, and business processes.
• Oversee system configuration, user acceptance testing (UAT), and validation activities (e.g., CSV/CSA) to ensure the system is fit for intended use and compliant with global GMP regulations.
• Assist with developing and executing implementation plans, including timelines, resource planning, risk mitigation strategies, and communication plans.
• Author and/or review governing documents (SOPs, work instructions, and training materials) to support the new modules and ensure alignment with QMS requirements.
• Lead training strategy and rollout, including role-based curricula, to ensure successful user adoption and adherence to new processes.
• Monitor system performance and user feedback post-implementation; identify and implement continuous improvements and enhancements.
• Collaborate with internal stakeholders to ensure alignment and effective utilization of newly implemented and current modules.
• Act as the primary point of contact for system-related issues, deviations, and change controls.
• Support internal and external audits and health authority inspections by providing system documentation, demonstrating functionality, and addressing inquiries.

QUALIFICATIONS

Education /Experience:

• Bachelor’s degree in scientific discipline

Knowledge, Skills and Abilities:

• 12+ years’ experience and strong background in Quality and Quality Systems in the drug development industry with knowledge of cGMP/ICH/FDA/EMA regulations
• Prior experience implementing or supporting electronic QMS platforms, ideally Veeva Vault QMS
• Strong project management and change management skills is a plus
• Ability to drive process standardization and continuous improvement
• Demonstrate a quality mindset and ability to influence across the organization
• Successful experience writing and reviewing SOPs and other Quality documents.
• Expert knowledge of phase appropriate cGxPs and experience leading Quality System implementation and continuous improvement efforts.
• Demonstrated ability to successfully interact with regulatory health authorities at inspections and thorough understanding of audit and vendor management programs.
• Excellent organizational skills: Proactive, management of multiple tasks of varying complexity simultaneously
• Strong interpersonal skills including relationship building, conflict resolution, and verbal and written communication are essential in this collaborative work environment.

The salary range for this position is $190,000 to $205,000 USD. Compensation will be determined based on several factors including, but not limited to; skill set, years of experience, and the employee’s geographic location. Please note that the required compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits unless otherwise provided.

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