Associate Operations Manager
Oversee daily operations and manage a facility team as an Associate Operations Manager at CloudKitchens in Washington, D.C.
Posted by employer 2 days ago
First seen on Joblaze 1 day ago
Last verified on the company career page 1 day ago
What you'll build
- Lead and train a dedicated facility team
- Manage an efficient order fulfillment process
- Serve as the primary point of contact for restaurant partners
- Conduct routine inspections and maintenance audits
- Participate in planning sessions with management
Nice to have
- Operations Management: 2 years
- Employee Management/Assistant Management: 2 years
- Restaurant Management: 2 years
- Property Management: 2 years
Practical constraints
- Work onsite, five days a week
Requirements
- Experience
- 2+ years
Not disclosed in this posting: visa sponsorship.
Benefits
Joblaze summary
The Associate Operations Manager at Atoms is responsible for overseeing daily operations at a CloudKitchen facility, which includes managing a team, ensuring facility maintenance, and providing customer support to restaurant partners. Key skills for this role include operations management, employee training, and a solid understanding of the restaurant industry. This position is well-suited for individuals with a background in operations or restaurant management, ideally with at least two years of relevant experience. The role emphasizes collaboration within a fast-paced environment focused on transforming the food delivery landscape.
Joblaze insights
- Listed yesterday — first seen on Joblaze October 3, 2026. Last confirmed on Atoms's careers page October 3, 2026.
- This exact title is also open at 5 other locations at Atoms: Los Angeles, CA, Indianapolis, IN, Los Angeles, CA, San Francisco, CA, New York, NY.
- Salary band is below the typical range for Management roles (median ~$170,000).
- Starts above 5% of 168 comparable mid management roles in United States we track (median $115,200 across 92 companies).
Quick facts
- Is the Associate Operations Manager role remote?
- No — this is an on-site role in Washington, D.C., United States.
- What's the salary range?
- Atoms lists $70,000–$76,000 for this role.
- How much experience is required?
- At least 2 years of relevant experience for this Associate Operations Manager role.
- Where is the role based?
- Atoms is hiring for this position in Washington, D.C., United States.
- What seniority level is this role?
- Atoms targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Associate Operations Manager role at Atoms.
From the original posting
Who we are
CloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality, and convenient for everyone.
We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers, and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.
We're changing the game for restaurateurs, whether they’re entrepreneurs opening their first restaurant, all the way through to your favorite global quick-service restaurant chains.
What you’ll do
As an Associate Operations Manager at one of our CloudKitchen facilities, you will play a pivotal role in overseeing daily operations, ensuring facility maintenance, working to get prospective partners onboarded, and delivering exceptional customer support.
Responsibilities
Team Management
- Lead and train a dedicated facility team, handling scheduling, training, and performance management.
- Manage an efficient order fulfillment process and deliver excellent customer service.
- Manage a janitorial team; uphold cleaning and sanitation protocols, ensuring compliance with local health and safety regulations.
- Cultivate a positive and inclusive work environment, fostering teamwork and communication across teams and departments.
Sales
- Leading facility tours where you will proactively engage with restaurants as part of relationship building, and leading the overall sales pitch
- Develop and maintain internal relationships to set proper expectations with potential customers and continually seek out value-added opportunities (for customers) that other teams can test out.
Customer Support and Retention
- Serve as the primary point of contact for restaurant partners, building and maintaining trusting relationships, and solving any issues that arise.
- Quarterback the onboarding process for new restaurant partners, including assistance with permits, online delivery platform setup, and launch strategy planning.
- Manage the overall partner experience, preventing churn, and extending partner lifecycle.
Administrative & Strategic
- Participate in planning sessions with management and peers, utilizing data to make decisions.
- Review and report KPI metrics to facility management and contribute to goal setting.
- Manage and report the facility P&L, understanding key drivers for achieving facility-level profitability.
Building Repair and Maintenance
- Conduct routine inspections and maintenance audits on HVAC units, refrigeration units, water heaters, and ice machines with training and support from subject matter experts.
- Perform general upkeep and handle minor repairs and maintenance; coordinate with external vendors for specialized services.
What we’re looking for
- Operations Management: 2 years (Preferred)
- Employee Management/Assistant Management: 2 years (Preferred)
- Restaurant Management: 2 years (Preferred)
- Property Management: 2 years (Preferred)
Why join us
- Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10x from $10B to $100B, and could expand to $500B- $1T by 2030.
- Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
- Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow, and achieve your goals, and you’ll work closely with other teams to ensure our customers’ success.
What else you need to know
This role is based in our Washington office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.
The base salary range for this role is $70,000 - $76,000 per year.
Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.
Benefits Summary (USA Full-Time Exempt Employees):
- Medical, dental, and vision insurance (multiple plans, incl. HSA options).
- Company-paid life and disability insurance (short- and long-term).
- Voluntary insurance: accident, critical illness, hospital indemnity.
- Optional supplemental life insurance for self, spouse, and children.
- Pet insurance discount.
- 401(k).
- Health Savings Account (HSA)
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Time Off policies:
- Discretionary vacation days
- 8 paid holidays per year
- Paid sick time
- Paid Bereavement leave
- Paid Parental Leave
#LI-Onsite
Standard company text repeated across Atoms's postings is omitted here.