Join MongoDB as an Associate TSE II to solve complex challenges for customers using your technical expertise in a hybrid work environment.
Posted by employer 2 months ago
First seen on Joblaze 2 months ago
Last verified on the company career page 1 day ago
Skills & Technologies
Not disclosed in this posting: compensation, years of experience, visa sponsorship.
Benefits
Joblaze summary
In the role of Associate TSE II at MongoDB, the individual will engage directly with major clients to troubleshoot and resolve complex issues related to the MongoDB ecosystem, including architecture and performance challenges. Proficiency in systems administration, distributed systems, and database architecture is essential, along with familiarity in programming languages like Java or Python. This position is ideal for candidates with a strong technical background and a passion for problem-solving, particularly those who thrive in collaborative environments. MongoDB emphasizes a supportive culture, encouraging continuous learning and teamwork.
Joblaze insights
Quick facts
- Is the Associate TSE II role remote?
- It's hybrid — MongoDB expects some on-site time in Mexico City.
- Where is the role based?
- MongoDB is hiring for this position in Mexico City.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AWS, Azure, C++, Go, Google Cloud, Java.
- What seniority level is this role?
- MongoDB targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Associate TSE II role at MongoDB.
From the original posting
MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB.
We are looking to speak to candidates who are based in Mexico City for our hybrid working model.
Cool things you’ll do
You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
What you need
We consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted.
The ideal candidates should have strong technical experience in one (or more) of the following areas
- Systems administration
- Distributed systems
- Network Administration
- Database architecture and administration
- Application Architecture
- Data architecture and design
- Performance tuning and benchmarking
- Extra bonus points if you have experience in one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl
If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, Google Cloud Platform).
It’s crucial for every candidate that they can check off all of these boxes
- Excellent communication skills, both written and verbal
- Genuine desire to help people
- Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
- Ability to think on your feet, remain calm under pressure and solve problems in real-time
- Desire and ability to rapidly learn a wide variety of new technical skills
- Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help
- Strong written and verbal English communication skills are required
MongoDB is an equal opportunities employer.
REQ ID: 2273490703
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