Bilingual Referral Coordinator (Remote PST, Spanish Speaking)

About Pair Team

About the Opportunity

Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. The Referral Coordinator serves as the scheduling backbone of Pair Team’s care coordination model, working behind the scenes to ensure patients receive timely, coordinated care through effective management of all referral and scheduling processes. This role collaborates closely with Case Managers, providers, and health plans to ensure smooth transitions between services while maintaining clear communication and HIPAA compliance throughout.

This role is 100% remote; however, candidates must be based in the United States. Please note that we currently require all team members in this role to work PST hours.

What You’ll Do:

Own key Ops Support initiatives

• Process, track, and coordinate patient referrals to ensure timely scheduling of appointments
• Schedule PCP, dental, vision, specialist, and transportation appointments for patients
• Verify patient insurance eligibility and confirm patient’s in-network PCP
• Coordinate Release of Information (ROI) and Authorized Representative (AR) requests
• Maintain accurate documentation of communications and referral activities in internal systems
• Collaborate cross-functionally with care team members to support continuity of care and high-quality patient experiences
• Contribute to continuous process improvements in referral workflows and scheduling efficiency

What You’ll Need:

• Fluency in English and Spanish (written and verbal)
• 1+ years of experience in healthcare operations, referral coordination, or appointment scheduling in a fast-paced healthcare environment
• Previous experience as a Referral Coordinator, Scheduling Coordinator, or in a healthcare administrative role strongly preferred
• Proven ability to manage high-volume scheduling and referral workflows while maintaining accuracy and attention to detail
• Strong organizational skills with experience navigating multiple systems, calendars, and priorities simultaneously
• Comfort navigating insurance portals, verifying eligibility, and confirming provider/network information to support timely scheduling
• Excellent written and verbal communication skills, with the ability to coordinate with patients, providers, and care teams professionally and empathetically
• Proficiency with technology such as Google Suite, Slack, and data tools (e.g., Looker or comparable platforms)
• Reliable, HIPAA-compliant home workspace with stable internet connection
• A commitment to improving healthcare access for underserved communities

Because We Value You:

• Compensation: $22-23/hour (depending on experience)
• Comprehensive health, vision & dental insurance
• 401k plan
• Flexible vacation policy – take the time you need to recharge
• We provide the equipment needed for the role - laptop, monitor, etc.
• Monthly $100 work from home expense stipend for your WFH days
• Mileage/gas reimbursement for your on-site days, if applicable
• Opportunity for rapid career progression with plenty of room for personal growth!