Join Atoms as a Business Operations Specialist to support restaurateurs in optimizing their online food delivery operations.
Posted by employer 4 weeks ago
First seen on Joblaze 1 week ago
Last verified on the company career page 1 day ago
Skills & Technologies
Requirements
- Experience
- 3+ years
- Education
- Bachelor's degree
Not disclosed in this posting: compensation, visa sponsorship.
Joblaze summary
The Business Operations Specialist at Atoms plays a crucial role in managing relationships with restaurant operators, addressing their operational challenges, and ensuring smooth day-to-day operations. This position requires proficiency in tools like Salesforce and Zendesk, along with a solid background in account management or customer success, ideally within the food tech or hospitality sectors. The role is well-suited for someone with at least three years of relevant experience who thrives in a collaborative environment focused on continuous improvement.
Joblaze insights
- Listed 9 days ago on Joblaze — tracked directly from Atoms's career page.
- Atoms has 261 other open roles including Commercial HVAC/R Technician, Electrical Systems & Harness Design Engineer, Facilities Supervisor.
- 1202 active Salesforce roles on Joblaze right now.
- 307 active Jira roles on Joblaze right now.
- 274 active Google Workspace roles on Joblaze right now.
- Typical Salesforce salary we track runs $93,203–$165,000 (median $128,000, across 631 roles). See Salesforce salary trends
Quick facts
- Is the Business Operations Specialist role remote?
- No — this is an on-site role in Bogotá, COL.
- How much experience is required?
- At least 3 years of relevant experience for this Business Operations Specialist role.
- Where is the role based?
- Atoms is hiring for this position in Bogotá, COL.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Google Workspace, Jira, Salesforce, Zendesk.
- What seniority level is this role?
- Atoms targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Business Operations Specialist role at Atoms.
From the original posting
Who we are
In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.
What you’ll do
Account Management & Operator Support
- Manage the Future Foods Book of Business: Serve as the primary, trusted point of contact for operators, building strong rapport and driving long-term retention.
- Proactive Problem Solving: Identify operator pain points early, triaging and resolving day-to-day operational issues to minimize churn.
- Drive Operational Excellence: Directly support operators in reducing order cancellations, missing items, onboarding and order inaccuracies to optimize overall performance.
Data, KPIs & Process Improvement
- Monitor & Analyze Operator KPIs: Track performance dashboards and operational metrics to proactively identify trends, risk factors, and growth opportunities.
- Cross-Functional Collaboration: Partner with a tight-knit, remote team to streamline workflows and improve the operator experience.
- Tool Proficiency: Utilize Salesforce, Zendesk, Jira, and Google Workspace daily to manage tickets, log interactions, and track operational metrics.
Revenue Support & Growth
- Identify Upsell Opportunities: Uncover operator growth potential and collaborate closely with the Sales team to execute and support Closed-Won expansion and onboarding.
What we’re looking for
- Experience Level: 3+ years of experience in Account Management, B2B Customer Success, Operations, or BPO environments
- Preferred Domain Experience: Hands-on experience with sales, onboarding, and operator training—specifically within BPO, FoodTech, Virtual Kitchens, or Hospitality Ops.
- Education: Degree in Business, Communications, or a related field preferred.
Why join us
- Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
- Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
- Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.
What else you need to know
This role is based in our Bogotá office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.
Ready to join us as we serve those who serve others?
#LI-Onsite