Is the Commercial Account Manager (UK) role remote?

Yes — Mattermost lists this as a fully remote position.

How much experience is required?

2–5 years of relevant experience for this Commercial Account Manager (UK) role.

What seniority level is this role?

Mattermost targets mid-level candidates for this position.

Is this full-time or contract?

Full-time for this Commercial Account Manager (UK) role at Mattermost.

Commercial Account Manager (UK) at Mattermost

Joblaze summary

The Commercial Account Manager at Mattermost focuses on driving sales growth by managing inbound opportunities and expanding existing accounts. This role requires strong skills in sales cycles, customer engagement, and CRM management, particularly in a SaaS context. Ideal candidates have 2 to 5 years of experience in sales or account management, with a preference for those familiar with regulated environments. Mattermost's emphasis on collaboration and cross-functional teamwork highlights its commitment to a supportive sales culture.

Joblaze insights

Listed 10 days ago on Joblaze — tracked directly from Mattermost's career page.
Mattermost has 16 other open roles including Senior Mobile Engineer , Senior Technical Account Manager (Federal), Senior Full Stack Engineer.

Quick facts

Is the Commercial Account Manager (UK) role remote?: Yes — Mattermost lists this as a fully remote position.
How much experience is required?: 2–5 years of relevant experience for this Commercial Account Manager (UK) role.
What seniority level is this role?: Mattermost targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Commercial Account Manager (UK) role at Mattermost.

From the original posting

Mattermost is the leading collaborative workflow platform for defense, intelligence, security, and critical infrastructure. Trusted by the U.S. Department of War and Fortune 500s, our platform runs on-premises and in private clouds, delivering secure messaging, file sharing, workflow automation, audio/screenshare, and project management—all with full data and operational control. Mattermost powers high-stakes workflows across mission planning, real-time, real-world operations, DevSecOps, incident response, and cyber defense—enabling secure collaboration from tactical edge and DDIL environments to enterprise HQ. Teams operate across web, desktop, and mobile, with embedded interoperability for Microsoft Teams, Outlook, and Microsoft 365.

To learn more, visit www.mattermost.com

Mattermost is seeking a Commercial Account Manager (CAM) – UK to support and accelerate commercial growth across the region. This is a collaborative, territory-aligned sales role that operates alongside Account Executives (AEs).

The CAM independently manages defined commercial sales motions while exercising strong judgment on when to partner with AEs on larger or more complex opportunities. This role is ideal for a commercially driven seller who thrives in a fast-paced SaaS environment and enjoys balancing net-new acquisition, expansion, and renewal management.

What You’ll Do

Inbound Net New Sales

Own and execute inbound-led net-new opportunities
Qualify and close small to mid-sized deals for customers not aligned to strategic AE territories
Run discovery, qualification, objection handling, and closing motions independently

Expansion Ownership

Lead expansions within existing accounts when scope and complexity allow
Identify upsell and cross-sell opportunities through customer engagement and usage insights
Partner with AEs on expansions that become larger, more strategic, or more complex
Manage inbound expansion requests from existing customers (e.g., incremental license additions)

Renewal Management (Value-Driven)

Own renewals requiring active customer engagement, risk mitigation, or expansion discovery
Collaborate cross-functionally to ensure smooth, on-time renewals
Serve as a trusted advisor by helping customers realize the value of Mattermost and building business cases to support renewals

Sales & Ecosystem Exposure

Gain hands-on experience with the full buying cycle and commercial procurement considerations

Territory Enablement & Hygiene

Act as a capacity multiplier for Account Executives
Maintain strong CRM hygiene, forecasting accuracy, and deal documentation
Own renewal and expansion records for assigned accounts, as well as net-new sales records within your scope
Share insights and learnings to continuously improve territory execution

Required Background / Skills

Required

2–5+ years of experience in sales, account management, renewal management, or commercial closing roles
Demonstrated ability to manage multiple sales cycles in parallel
Strong discovery, communication, and deal execution skills
Experience using CRM systems (Salesforce preferred)

Preferred

Experience selling into regulated environments
Exposure to commercial procurement processes
SaaS or enterprise technology sales experience

Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Mattermost is an EEO Employer, we are a remote-first, open-source company.

We are continually working to expand our hiring in more countries and regions, ensuring compliance with local laws and regulations, which takes time.

Mattermost values your unique perspective—we welcome all applicants. We encourage individuals from all backgrounds to apply and are committed to assessing candidates based on their skills and qualifications. We do not tolerate discrimination against staff or applicants based on race, religion, national origin, age, disability, pregnancy status, veteran status, or other personal characteristics.

If you require accommodations during the interview process, please let us know—we’re happy to assist.