Community Health Worker, Manager - San Bernardino/Orange County

• Bold Builders: We tackle the toughest challenges in care delivery by harnessing the power of community and technology.
• Humble Learners: We seek feedback, embrace diverse perspectives, and welcome challenges to our assumptions.
• Experiment to Improve: We use data to inform decisions and continuously assess our performance.
• Focused Urgency: Our mission drives us to act swiftly and relentlessly in pursuit of meaningful results.

As the San Bernardino/Orange County area Community Health Worker (CHW) Lead for Waymark, you will lead our community health workers in the region. Reporting to the Market Operations Lead, you will supervise and manage a team of CHWs – including helping them implement their day-to-day priorities, providing coaching and support around patient care, and managing performance to team goals. As a leader in a growing organization, you will also develop and steward community partnerships and resource information to support patient care, and impact how we design, structure, and implement the CHW experience for our employees, spanning recruitment, hiring and training, deployment, mentorship, resourcing, providing pathways to advancement, and advocating for CHWs across our organization and externally.

Key Responsibilities

• Provide direct supervision of the day-to-day activities of CHWs in Orange and San Bernardino counties, including helping them establish and implement their schedules and priorities.
• Lead weekly team huddles with a multidisciplinary team – including CHWs, licensed clinical social workers, pharmacists, and care coordinators – to coordinate patient care.
• Provide CHWs with coaching, mentorship, and support to ensure satisfaction and sustainability within the CHW role, and to ensure competency validation, including by managing one-on-one and group meetings with the CHW team and occasionally shadowing fieldwork.
• Manage staffing schedules to ensure patient coverage and continuity of care within the local CHW team.
• Review data dashboards to manage CHW performance relative to goals and identify strengths and opportunities.
• Work with the Operations and Learning & Development teams to hire, train, deploy, and provide ongoing support to local CHWs.
• Navigate technology systems to supervise CHW documentation and ensure quality care
• Represent Waymark in the community and build and nurture community partnerships.
• Maintain knowledge of programs and resources available to community members that promote their health and wellbeing, and support CHWs in understanding and navigating those resources on behalf of those we serve.
• Contribute as a member of the local leadership team by representing Waymark’s values and contributing to a positive and collaborative culture across the local team.
• Maintain small outreach and patient caseload responsibilities as a working CHW on an as needed basis to support team coverage, including potentially speaking with patients over the phone or meeting patients in the community, home, or in healthcare facilities.
• This is a hybrid role involving work from a home office as well as travel required within the market (up to 60%)
• Current Driver’s license and access to an insured vehicle.

Minimum Qualifications

• Experience supervising teams of community health workers or related local health workforces.
• Experience delivering health services as a CHW or related role and openness to supporting a small caseload
• A leader with cultural and personal humility. Has a strong understanding of Medicaid and the barriers to healthcare access and quality among diverse, underserved populations, and is comfortable describing our work externally and building community relationships.
• Sound judgment and the ability to quickly analyze situations and manage team members with empathy and care
• Experience and comfort using technology for virtual communication, scheduling, and documentation.
• Strong understanding of, and ability to teach and implement, principles of trauma-informed care, motivational interviewing, and harm reduction, including among populations facing serious mental illness and substance use challenges.
• Ability to travel to local neighborhoods across Orange and San Bernardino counties to help build and nurture community partnerships, establish new CHW teams, and support existing teams.
• A person who thrives on building and supervising a team of care providers, building professionalism and positive culture among those working to support the hardest-to-reach patients.

Preferred Qualifications

• Knowledge of common CHW recruitment, hiring, training and supervision strategies, and ability to compare and contrast such strategies in real-world situations.
• Community Health Worker certification.
• Long time resident of the Southern CA area and knowledgeable of community resources.