Is the Community Support Specialist (Bengaluru, India) role remote?

No — this is an on-site role in Bengaluru, India.

How much experience is required?

At least 2 years of relevant experience for this Community Support Specialist (Bengaluru, India) role.

Where is the role based?

Figma is hiring for this position in Bengaluru, India.

What seniority level is this role?

Figma targets mid-level candidates for this position.

Is this full-time or contract?

Full-time for this Community Support Specialist (Bengaluru, India) role at Figma.

Community Support Specialist (Bengaluru, India) at Figma

Joblaze summary

The Community Support Specialist at Figma plays a crucial role in enhancing user experience by engaging with customers across various platforms, addressing their inquiries, and moderating community discussions. This position requires strong technical skills and familiarity with design tools, as well as the ability to communicate complex ideas clearly. Ideal candidates have at least two years of experience in support roles within a technical SaaS environment and thrive in a fast-paced, collaborative setting. Figma emphasizes a culture of growth and inclusivity, making it a fitting environment for those eager to learn and contribute.

Joblaze insights

Listed today — first seen on Joblaze October 21, 2026. Last confirmed on Figma's careers page October 21, 2026.

Quick facts

Is the Community Support Specialist (Bengaluru, India) role remote?: No — this is an on-site role in Bengaluru, India.
How much experience is required?: At least 2 years of relevant experience for this Community Support Specialist (Bengaluru, India) role.
Where is the role based?: Figma is hiring for this position in Bengaluru, India.
What seniority level is this role?: Figma targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Community Support Specialist (Bengaluru, India) role at Figma.

From the original posting

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!

As a member of our Customer Operations & Support Team, you’ll be the voice of Figma as you help ensure our community has an exceptional experience across our different public platforms and touch-points (community forum, social, etc.) You’ll be engaging with our customers both directly and publicly, which will require critical thinking, an investigative mentality, and outstanding communication skills. We’re looking for a great teammate based in India who can cover weekdays and is technically inclined, eager to learn about design tools and community, and comfortable working across multiple workstreams in a startup-like environment.

This role will be based out of our Bengaluru hub.

What you’ll do at Figma:

Monitor our community and social platforms (community forum, X, Reddit, etc.), handle escalations, and help with response and communication around incidents and support issues
Provide outstanding technical support for new and experienced Figma users on community and social platforms
Help moderate and organize our community forum, making sure it stays a healthy and safe space for our global community
Identify trends and areas of improvement for our community forum and other community support initiatives
Improve engagement and create a seamless one-to-many support experience
Collaborate with our design and engineering teams to investigate and resolve complex issues, and work with our Technical Quality Support team to report and escalate technical issues to the appropriate teams
Collect and consolidate customer feedback into meaningful recommendations for our product and research teams
Close the feedback loop with users when bugs are resolved and feature requests are implemented

We’d love to hear from you if you have:

2+ years’ experience in support or community roles for a technical SaaS product
Familiarity with design processes and tools
Strong technical and written communication skills, making complex ideas easy to understand
Proactive, responsive, and detail-oriented, with strong prioritization skills
Receptive to customer feedback, effective in public and direct responses, and adaptable to a fast-paced startup environment

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Standard company text repeated across Figma's postings is omitted here.

Community Support Specialist (Bengaluru, India)

What you’ll do at Figma:

We’d love to hear from you if you have:

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