Join Remote as a Coordinator in Payroll Client Services, resolving payroll inquiries and supporting smooth operations in a fully remote environment.
Posted by employer 2 days ago
First seen on Joblaze 12 hours ago
Last verified on the company career page 12 hours ago
What you'll build
- Resolve customer inquiries related to payroll processing
- Ensure timely responses via email, chat, phone
- Document issue details and resolution steps
- Follow internal workflows and support documentation
- Identify recurring issues or gaps in documentation
Must have
- Strong attention to detail
- Clear communication with customers
- Ability to follow structured operational processes
AI in the day-to-day
We have built Automation and AI capabilities into the requirements for every role.
Not disclosed in this posting: years of experience, visa sponsorship.
Benefits
Joblaze summary
The Coordinator for Payroll Client Services plays a crucial role in addressing customer payroll inquiries and ensuring efficient payroll operations. This position requires a solid understanding of payroll processes, strong communication skills, and attention to detail, as coordinators follow established workflows to resolve client issues. Ideal candidates are likely to be early-career professionals looking to build expertise in payroll systems and compliance. The role is part of a globally distributed team that values innovation and collaboration.
Joblaze insights
- Listed today — first seen on Joblaze September 19, 2026. Last confirmed on Remote's careers page September 19, 2026.
- This exact title is also open at 2 other locations at Remote: Indonesia, Remote-Australia.
- Salary band is below the typical range for comparable tech roles (median ~$126,887).
- Starts above 2% of 142 comparable junior other roles we track (median $84,500 across 55 companies).
Quick facts
- Is the Coordinator, Payroll Client Services role remote?
- Yes — Remote lists this as a fully remote position.
- What's the salary range?
- Remote lists $19,650–$49,700 for this role.
- What seniority level is this role?
- Remote targets junior candidates for this position.
- Is this full-time or contract?
- Full-time for this Coordinator, Payroll Client Services role at Remote.
From the original posting
About Remote
We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.
The Position
The Coordinator, Payroll Client Services is responsible for resolving customer payroll inquiries and supporting smooth payroll operations. The role focuses on learning payroll processes, mastering support workflows, and resolving standard client issues efficiently. Coordinators rely heavily on documentation and established escalation paths while developing foundational payroll expertise. Success at this level requires strong attention to detail, clear communication with customers, and the ability to follow structured operational processes. As Coordinators gain experience, they are expected to resolve a broader range of payroll inquiries independently and deepen their understanding of payroll systems and regulations.
Responsibilities
Client Issue Resolution
- Resolve customer inquiries related to payroll processing, discrepancies, and platform usage.
- Ensure timely responses via email, chat, phone, and other channels that meet service level agreements (SLAs).
- Handle customer inquiries according to defined workflows and expectations, such as Remote values and Remote Customer Code.
- Gather necessary information to diagnose payroll issues accurately using the available tools, documentation and customer information.
- Escalate complex cases to senior team members following defined workflows.
- Document issue details and resolution steps clearly.
Customer Communication
- Provide timely updates to customers regarding issue status and resolution timelines.
- Clarify customer questions related to payroll processes or platform functionality in customer understandable terms.
- Maintain professionalism and clarity in all written and verbal communication with customers.
Operational Process Execution
- Follow internal workflows and support documentation to resolve cases consistently.
- Ensure accurate documentation of support tickets and case outcomes.
- Adhere to defined SLAs and operational guidelines.
Learning & Knowledge Development
- Identify and bring up recurring issues or gaps in documentation or processes to help improve team efficiency.
- Build foundational understanding of payroll concepts and processes.
- Learn payroll rules and compliance considerations in supported regions.
- Seek guidance from senior team members when encountering unfamiliar issues.
Practicals
- You'll report to: Manager, Payroll Client Services
- Direct reports: No
- Team: Customer Experience - Payroll Client Services
- Location: Pakistan
- Start date: As soon as possible
Application process
- AI Interview
- Interview with recruiter
- Interview with team members
- Interview with future manager
- Bar Raiser Interview
- Prior employment verification check
Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.
Benefits
Standard company text repeated across Remote's postings is omitted here.