Join Linear as a Customer Success Manager to enhance relationships with top customers in a remote-first environment.
Posted by employer 3 months ago
First seen on Joblaze 3 months ago
Last verified on the company career page 15 hours ago
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Requirements
- Experience
- 5+ years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
The Customer Success Manager at Linear is responsible for nurturing relationships with key stakeholders at major client companies, ensuring they maximize the value of Linear's product. This role requires expertise in SaaS and a strong background in technical customer support, as well as excellent communication skills to advocate for customer needs within the organization. Ideal candidates will have over five years of experience in a fast-paced environment, particularly in startups or with developer tools. As part of a growing remote-first team, this position plays a crucial role in shaping customer engagement strategies.
Joblaze insights
- Listed about 3 months ago — first seen on Joblaze June 19, 2026. Last confirmed on Linear's careers page October 11, 2026.
Quick facts
- Is the Customer Success Manager, Enterprise role remote?
- Yes — Linear lists this as a fully remote position.
- How much experience is required?
- At least 5 years of relevant experience for this Customer Success Manager, Enterprise role.
- What seniority level is this role?
- Linear targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Customer Success Manager, Enterprise role at Linear.
From the original posting
We’re looking for a Customer Success Manager to help manage relationships with Linear’s top customers. As a part of the early team, you’ll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers’ needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention.
Location & work mode
Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based in North America. You can work from anywhere within this region. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel.
What you'll do
Develop and maintain strong relationships with key stakeholders at Linear’s largest customers - act as the primary point of contact for customer inquiries, concerns, and feedback
Become a product expert and help customers use Linear to drive business outcomes
Drive customer onboarding and training on Linear’s features and best practices; continually strive to expand the usage and adoption of Linear within accounts
Be the voice of the customer; advocate for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive enhancements in the product
What we're looking for
5+ years relevant work experience in a technical customer-facing role
SaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment
Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively
Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively
Previous experience working with product + engineering teams and/or developer tools is preferred
Competitive salary and equity
Paid co-working space or desk
Health coverage (based on country requirements)
4 months paid parental leave
Regular team events and off-sites
Remote-first with no required commute
Learn how we think and work:
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