Join Dexterity as a Customer Success Manager to support robotics programs in aviation, focusing on hardware deployment and customer engagement.
Posted by employer 7 months ago
First seen on Joblaze 1 week ago
Last verified on the company career page 1 day ago
Not disclosed in this posting: compensation, years of experience, work arrangement, visa sponsorship.
Joblaze summary
The Customer Success Manager for Aviation Robotics at Dexterity plays a crucial role in overseeing the deployment and execution of robotics programs tailored for the aviation sector. This position requires a blend of technical understanding and customer management skills, as the individual will coordinate closely with engineering and product teams to ensure successful program delivery. Ideal candidates will have experience in customer-facing roles, particularly in technical environments, and a strong ability to communicate complex information clearly. Dexterity's fast-paced, innovative culture emphasizes collaboration and a commitment to customer satisfaction.
Quick facts
- What seniority level is this role?
- Dexterity targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Customer Success Manager, Aviation Robotics role at Dexterity.
From the original posting
About Dexterity
At Dexterity, we believe robots can positively transform the world. Our breakthrough technology frees people to do the creative, inspiring, problem-solving jobs that humans do best by enabling robots to handle repetitive and physically difficult work.
We’re starting with warehouse automation, where the need for smarter, more resilient supply chains impacts millions of lives and businesses around the world. Dexterity's full-stack robotics systems pick, move, pack, and collaborate with human-like skill, awareness, and learning capabilities. Our systems are software-driven and hardware-agnostic and have already picked over 15 million goods in production. And did we mention we’re customer-obsessed? Every decision, large and small, is driven by one question – how can we empower our customers with robots to do more than they thought was possible?
Dexterity is one of the fastest-growing companies in robotics, backed by world-class investors such as Kleiner Perkins, Lightspeed Venture Partners, and Obvious Ventures. We’re a diverse and multidisciplinary team with a culture built on passion, trust, and dedication. Come join Dexterity and help make intelligent robots a reality!
About the Role
⚠️ This role focuses on hardware deployment and field execution and is not a traditional SaaS Customer Success or software implementation position.
We are seeking a Customer Success Manager, Aviation Robotics to support the execution, documentation, and customer delivery of robotics programs within the aviation domain in this role, you will be customer-facing and manage customers’ expectations. You will partner closely with engineering, product, and GTM to manage program timelines, documentation, and deployment activities. You will help translate technical work into clear program plans and customer updates while ensuring alignment with internal standards and customer requirements.