Join Motive as a Customer Success Manager to ensure customer satisfaction and drive adoption of our solutions in Mexico.
Posted by employer 1 day ago
First seen on Joblaze 5 hours ago
Last verified on the company career page 5 hours ago
What you'll build
- Own a book of business with existing customers for expansion and renewals
- Ensure consistent retention of revenue and renewal of all accounts
- Own adoption, training, and development of best practices
- Maintain high levels of customer satisfaction and nurture client health
- Help customers navigate our internal processes
Must have
- 2+ years prior experience in a customer-facing role
- 1+ years prior experience as a CSM or equivalent
- Bilingual fluency in Spanish and English required
- Ownership of revenue and renewals for a named book of business
Nice to have
- Experience working with accounts based in both Mexico and US
- Logistics experience is a big plus
- Prior sales experience a plus
Requirements
- Experience
- 2+ years
- Visa
- No sponsorship (stated in posting)
Not disclosed in this posting: compensation.
Joblaze summary
The Customer Success Manager at Motive is responsible for managing a portfolio of existing clients in Mexico, ensuring they derive maximum value from the company's solutions. This role requires strong bilingual communication skills in Spanish and English, along with a background in customer-facing positions, ideally with experience in logistics. The position suits individuals who are resilient, resourceful, and capable of building lasting client relationships while navigating a fast-paced environment.
Joblaze insights
- Listed today — first seen on Joblaze September 19, 2026. Last confirmed on Motive's careers page September 19, 2026.
Quick facts
- Is the Customer Success Manager role remote?
- It's hybrid — Motive expects some on-site time in Mexico City, Mexico.
- How much experience is required?
- At least 2 years of relevant experience for this Customer Success Manager role.
- Where is the role based?
- Motive is hiring for this position in Mexico City, Mexico.
- What seniority level is this role?
- Motive targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Customer Success Manager role at Motive.
From the original posting
Who we are:
Visit gomotive.com to learn more.
About the Role:
As a Customer Success Manager - Mexico, you will report to the Director, Customer Success, and be the face of Motive to our customers within Mexico. The CSM ensures that the customer realizes value from our solutions, helping customer leadership drive adoption and providing guidance in best practices around the use of our solutions. The CSM will take accountability in helping customers and internal cross functional teams find solutions to any issues that arise during the complete lifecycle of the customer using our solutions.
What You'll Do:
- Own a book of business with existing customers for expansion and renewals
- Ensure consistent retention of revenue and renewal of all accounts
- Own adoption, training, and development of best practices
- Maintain high levels of customer satisfaction and nurture client health
- Identify paths for the customer to realize value from the entire Motive platform
- Help customers navigate our internal processes, including support tickets.
- Help customers to escalate support issues correctly if needed
- Handle a large volume of email, chat, and phone conversations
- Work with the sales team and Implementation Consultants to ensure a seamless handoff
What We're Looking For:
- 2+ years prior experience in a customer-facing role
- 1+ years prior experience as a CSM or equivalent (owning a renewal target)
- Bilingual fluency in Spanish and English required
- Ownership of revenue and renewals for a named book of business
- Experience working with accounts based in both Mexico and US a plus
- Ability to build and maintain relationships with clients and their key personnel
- Receptive to feedback, willingness to learn and embrace continuous improvement
- Resilient in capacity to deal with pressure and the demands of a fast-paced workplace
- Ability to plan ahead and be resourceful
- Strong sense of ownership for the product
- Logistics experience is a big plus
- Prior sales experience a plus
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
UK Candidate Privacy Notice here.
Standard company text repeated across Motive's postings is omitted here.