Customer Sucess Manager III - Atlanta, GA
Join OpenGov as a Customer Success Manager III to drive digital transformation in government for high-impact customers.
Posted by employer 4 days ago
First seen on Joblaze 2 days ago
Last verified on the company career page 23 hours ago
What you'll build
- Own the end-to-end success strategy for ~40 customers
- Build and nurture relationships with Department Heads and City Managers
- Guide customers through significant process changes
- Design and deliver Executive Business Reviews
- Monitor portfolio health to mitigate churn risk
Must have
- Minimum of 3–5 years in Customer Success or Account Management
- Demonstrated ability to manage complex customer relationships
- Exceptional presentation and interpersonal skills
- Willingness to be hands-on in product
Nice to have
- Previous experience in GovTech
- Mastery of CRM and CS tools such as Salesforce, Gong, or Gainsight
Practical constraints
- Willingness and ability to travel to meet with key customers in person (approx. 25-30%)
AI in the day-to-day
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Requirements
- Experience
- 3–5 years
- Education
- Bachelor's degree
Not disclosed in this posting: work arrangement, visa sponsorship.
Benefits
Joblaze summary
In the role of Customer Success Manager III at OpenGov, the individual is responsible for managing a portfolio of approximately 40 key customers, focusing on aligning OpenGov's solutions with their specific operational needs and legislative goals. This position requires expertise in SaaS and a strong ability to navigate complex relationships, particularly within government sectors, to drive customer retention and product adoption. Ideal candidates will have a background in customer success or account management, with a proven track record of enhancing customer value and engagement.
Joblaze insights
- Listed 2 days ago — first seen on Joblaze September 27, 2026. Last confirmed on OpenGov's careers page September 29, 2026.
- Salary band is below the typical range for Management roles (median ~$172,000).
- Starts above 8% of 493 comparable senior management roles in United States we track (median $155,000 across 130 companies).
Quick facts
- What's the salary range?
- OpenGov lists $105,000–$120,000 for this role.
- How much experience is required?
- 3–5 years of relevant experience for this Customer Sucess Manager III - Atlanta, GA role.
- What seniority level is this role?
- OpenGov targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Customer Sucess Manager III - Atlanta, GA role at OpenGov.
From the original posting
Job Summary
As a Customer Success Manager III at OpenGov, you are a strategic architect of customer value. You will own a dedicated portfolio of ~40 high-impact customers, serving as their primary long-term partner tasked with understanding their unique goals, challenges & workflows. This is a senior-level role for a CSM who excels at navigating complex political landscapes, driving process transformation, and securing long-term retention through measurable business outcomes. You won't just manage accounts; you will influence the digital transformation of modern government.
Key Responsibilities
Strategic Portfolio Leadership: Own the end-to-end success strategy for ~40 customers, aligning OpenGov’s platform with their specific legislative goals and operational challenges.
Executive Advisory: Build and nurture deep relationships with Department Heads, City Managers, and Finance Directors, acting as a trusted advisor to drive high retention and platform stickiness.
Complex Change Management: Guide customers through significant process changes, leveraging industry best practices to ensure deep product adoption and workflow optimization.
Business Impact Reporting: Design and deliver high-impact Executive Business Reviews (EBRs) that translate usage data into tangible value and ROI for stakeholders.
Retention & Growth: Proactively monitor portfolio health to mitigate churn risk and identify expansion opportunities that align with the customer’s long-term roadmap.
Adoption & Value Consulting: Be able to design programs to maximize the adoption of OpenGov across your customers, resulting in a measurable increase in value.
Cross-Functional Advocacy: Partner with Sales, Product, and Support teams to resolve complex roadblocks and ensure the "Voice of the Customer" informs our future product development.
Process Innovation: Contribute to the "playbook." As a CSM III, you’ll help build our workflows for churn prevention and onboarding efficiency.
Requirements and Preferred Experience
SaaS Expertise: Minimum of 3–5 years in Customer Success, Account Management, or a related high-touch SaaS role.
Proven Track Record: Demonstrated ability to manage complex customer relationships, hit high Net Revenue Retention (NRR) targets, and drive revenue growth.
Strategic Thinking: A customer-centric mindset with the ability to move between high-level strategy and tactical execution.
Advanced Communication: Exceptional presentation and interpersonal skills, specifically the ability to command a room of executive-level decision-makers.
Technical Proficiency: Willingness to be hands-on in product; Mastery of CRM and CS tools such as Salesforce, Gong, or Gainsight.
Educational Background: Bachelor’s degree in Business Administration, Public Administration, or a related field.
Industry Context: Previous experience in GovTech or working directly with government agencies is highly preferred.
Travel: Willingness and ability to travel to meet with key customers in person (approx. 25-30%).
Compensation
Atlanta, GA: $105,000 - $120,000
Why OpenGov?
Comprehensive healthcare options for individuals and families
Flexible vacation policy and paid company holidays
401(k) with company match
Professional development and growth opportunities
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