Join Picnic as a Customer Support expert, ensuring customer satisfaction and collaborating across departments in a fast-paced startup environment.
Posted by employer 4 weeks ago
First seen on Joblaze 1 week ago
Last verified on the company career page 5 days ago
Requirements
- Experience
- 1+ years
Not disclosed in this posting: compensation, visa sponsorship.
Joblaze summary
In the Customer Support role at Atoms, the individual will become an expert on the company's platform and processes, addressing customer inquiries through various channels while ensuring high satisfaction rates. Key skills include problem-solving, strong communication, and experience in logistics or delivery environments. This position is ideal for someone with at least a year of relevant experience who thrives in fast-paced settings. The team emphasizes collaboration and innovation, reflecting the company's mission to enhance workplace lunch experiences.
Joblaze insights
- Listed 9 days ago on Joblaze — tracked directly from Atoms's career page.
- Atoms has 261 other open roles including Commercial HVAC/R Technician, Electrical Systems & Harness Design Engineer, Facilities Supervisor.
Quick facts
- Is the Customer Support role remote?
- No — this is an on-site role in Bogotá, COL.
- How much experience is required?
- At least 1 year of relevant experience for this Customer Support role.
- Where is the role based?
- Atoms is hiring for this position in Bogotá, COL.
- What seniority level is this role?
- Atoms targets junior candidates for this position.
- Is this full-time or contract?
- Full-time for this Customer Support role at Atoms.
From the original posting
Who we are
At Picnic, we’re reinventing the way employees experience lunch at work. By partnering with top local restaurants and batching hundreds of orders, we make it easy for companies to offer high-quality, individually packed meals, without fees or tips. Our mission is to create a seamless, affordable, and joyful lunch experience that benefits both employees and employers.
What you'll do
- Become the resident expert on our platform, processes, and policies.
- Use correct troubleshooting processes, language, and structure to address customer complaints over a variety of support channels (e-mail, chat, phone, in-person, etc.).
- Use good judgment and strong communication skills to ensure escalations are solved on the first try.
- Quickly respond to customer inquiries to ensure 100% customer satisfaction.
- Work cross-functionally with other departments to prioritize, coordinate and apply resources as needed.
- Help build best practices for our Customer Support Team.
What we're looking for
- At least one year of experience in a track and trace or logistics role.
- English proficiency at a C1 level.
- Strong problem-solving skills, a service-oriented mindset, and excellent organizational skills.
- Preferred: Experience in a fast-paced, time-sensitive delivery environment.
Why join us
- Drive real impact: Be part of building the operational engine behind a fast-growing startup that’s redefining how work gets done.
- Own your city: Take full ownership of your city’s performance and see the direct results of your ideas and execution every single day.
- Work with purpose: Join a mission-driven team focused on making the workplace experience better for thousands of people.
- Grow with us: At Picnic, there’s room to grow—personally and professionally—as we scale and take on new challenges together.
What else you need to know
This role is based in our Bogotá office. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.
Ready to join us as we serve those who serve others?
#LI-Onsite