Customer Support Agent, Tier 2
Join ParentSquare as a Tier 2 Customer Support Agent to assist customers and enhance their experience.
Posted by employer 2 weeks ago
First seen on Joblaze 1 week ago
Last verified on the company career page 1 day ago
Requirements
- Experience
- 2+ years
- Education
- Bachelor's degree
Not disclosed in this posting: compensation, visa sponsorship.
Joblaze summary
In this role, the Customer Support Agent, Tier 2, handles complex inquiries and escalations, ensuring customer satisfaction through effective problem-solving. Proficiency in customer support software and strong communication skills are essential, along with a solid understanding of the company's products and services. This position is ideal for individuals with prior experience in customer support, particularly those who thrive in fast-paced environments. ParentSquare emphasizes a collaborative team culture, making it a suitable fit for those who enjoy working closely with others.
Joblaze insights
- Listed 7 days ago on Joblaze — tracked directly from ParentSquare's career page.
- ParentSquare has 16 other open roles including Manager of Strategic Finance , Senior Product Marketing Manager , Customer Success Manager, ParentSquare Pay .
Quick facts
- Is the Customer Support Agent, Tier 2 role remote?
- It's hybrid — ParentSquare expects some on-site time in Remote (United States).
- How much experience is required?
- At least 2 years of relevant experience for this Customer Support Agent, Tier 2 role.
- Where is the role based?
- ParentSquare is hiring for this position in Remote (United States).
- What seniority level is this role?
- ParentSquare targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Customer Support Agent, Tier 2 role at ParentSquare.