Join Leland as a Customer Support Coach, helping clients excel in customer support roles with a focus on AI tools and career growth.
Posted by employer 1 month ago
First seen on Joblaze 1 week ago
Last verified on the company career page 1 day ago
Skills & Technologies
AI in the day-to-day
Coaches guide clients on applying emerging tools like AI fundamentals and AI automation to their support work.
Requirements
- Experience
- 3+ years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
In the role of Customer Support Coach at Leland, the individual will focus on enhancing clients' skills in issue resolution, troubleshooting, and technical support while also guiding them through career development strategies like resume reviews and interview preparation. Candidates should possess substantial experience in customer support roles and demonstrate a structured coaching approach to foster both technical and professional growth. This position is ideal for those who thrive in a dynamic, AI-driven environment and are passionate about empowering others to achieve their career aspirations.
Joblaze insights
- Listed 9 days ago on Joblaze — tracked directly from Leland's career page.
- Leland has 188 other open roles including Consumer Account Executive, Software Engineer, IB Exam Tutor.
- 1672 active AI roles on Joblaze right now.
- 29 active Technical Support roles on Joblaze right now.
- 26 active Customer Support roles on Joblaze right now.
- Typical AI salary we track runs $120,000–$199,775 (median $159,900, across 686 roles). See AI salary trends
Quick facts
- Is the Customer Support Coach role remote?
- Yes — Leland lists this as a fully remote position.
- How much experience is required?
- At least 3 years of relevant experience for this Customer Support Coach role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI, Customer Support, LinkedIn review, Technical Support, cover letter guidance, interview prep.
- What seniority level is this role?
- Leland targets mid-level candidates for this position.
- Is this full-time or contract?
- Freelance for this Customer Support Coach role at Leland.
From the original posting
Leland is building the home for ambition in the age of AI. We connect people with the experts, programs, and communities they need to land the job, get into the school, or upskill for a world being rewritten by AI. We help businesses become AI-native through training, hiring, and infrastructure. Since our founding in 2021, we've helped tens of thousands of people reach their most ambitious goals and raised $19M from world-class investors. Ambition is sacred to us, and we've built a product that takes that seriously.
We're seeking an experienced Customer Support Coach to work with clients looking to break into or grow within customer support roles. This role includes teaching core issue resolution, troubleshooting, and technical support skills, as well as helping clients strengthen customer satisfaction and customer feedback analysis practices. Coaches also guide clients on applying emerging tools like AI fundamentals and AI automation to their support work. On the career side, coaches offer resume review, LinkedIn review, and cover letter guidance, plus interview prep, networking strategy, salary negotiation, and promotion strategy tailored to customer support roles, along with broader skill building. Ideal candidates have hands-on experience in customer support (as a support specialist, technical support engineer, or industry professional), a strong track record of resolving issues and keeping customers satisfied, and a clear, structured approach to coaching clients through both technical and career growth. Coaches set their own hours and rates, host sessions virtually, and partner with our team to deliver a high-quality, supportive experience for every client.
Why Leland?
The chance to join a world-class team helping people achieve their career and educational dreams
Work in a collaborative, high-energy environment where your contributions have a direct impact
Operate in a fast-paced, AI-native environment
We don't hire people who merely want to work for a great company; we hire people who want to make a great company
Leland is an equal opportunity employer. We encourage candidates of all backgrounds and demographics to apply.