Join Coinbase as a Customer Support Specialist II to deliver world-class service to high-value customers in a dynamic environment.
Posted by employer 2 days ago
First seen on Joblaze 1 day ago
Last verified on the company career page 8 hours ago
Skills & Technologies
What you'll build
- Own investigation, troubleshooting, and resolution of complex customer issues
- Build deep expertise in Coinbase products and the evolving crypto landscape
- Identify customer needs proactively before they become issues
- Partner with cross-functional subject matter specialists to escalate and resolve critical cases
- Champion clear communication with internal and external stakeholders
Must have
- 3+ years of experience in customer support or customer success in financial services, crypto, or technology
- Basic working knowledge of blockchain, web3, staking, self-custody, and cryptocurrency markets
- Demonstrated ability to investigate root causes and resolve complex issues independently
- Proficiency in English with the ability to communicate complex product concepts clearly
Practical constraints
- Full-time, in-office presence five days a week
- Willingness to work nights and weekends to support the 24/7 nature of cryptocurrency markets
AI in the day-to-day
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs.
Requirements
- Experience
- 3+ years
Not disclosed in this posting: visa sponsorship.
Joblaze summary
In the role of Customer Support Specialist II at Coinbase, the individual will manage complex customer inquiries across various communication channels, ensuring effective resolution and enhancing customer trust. Key skills include a solid understanding of cryptocurrency and blockchain technologies, along with a proven track record in customer support, particularly for high-value clients. This position is suited for experienced professionals with a background in financial services or technology who thrive in a fast-paced environment. The team operates within a remote-first model, emphasizing collaboration during quarterly in-person sessions.
Joblaze insights
- Listed yesterday on Joblaze — tracked directly from Coinbase's career page.
- Coinbase has 233 other open roles including Operational Excellence Senior Program Lead, Derivative Sales Analyst, Senior Strategic Program Lead.
- 124 active Blockchain roles on Joblaze right now.
- 25 active cryptocurrency roles on Joblaze right now.
- 23 active Web3 roles on Joblaze right now.
- Pays more than 0% of the 30 salaried Blockchain roles we track (median $160,000).
Quick facts
- Is the Customer Support Specialist II role remote?
- It's hybrid — Coinbase expects some on-site time in Manila, Philippines.
- What's the salary range?
- Coinbase lists PHP 798,300–PHP 798,300 for this role.
- How much experience is required?
- At least 3 years of relevant experience for this Customer Support Specialist II role.
- Where is the role based?
- Coinbase is hiring for this position in Manila, Philippines.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Blockchain, Web3, cryptocurrency, staking.
- What seniority level is this role?
- Coinbase targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Customer Support Specialist II role at Coinbase.
From the original posting
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
What you'll do:
- Own investigation, troubleshooting, and resolution of complex customer issues across phone, messaging, and email, driving first-contact resolution and logging defects when escalation is required.
- Build deep expertise in Coinbase products and the evolving crypto landscape, including blockchain, web3, staking, and derivatives, to advise customers and match solutions to their unique profiles.
- Identify customer needs proactively before they become issues, reducing friction and strengthening trust in Coinbase's platform.
- Partner with cross-functional subject matter specialists to escalate and resolve critical cases with urgency, ensuring accurate issue tracking and upstream solutions.
- Champion clear communication with internal and external stakeholders to align on resolutions, set expectations, and drive measurable improvements in the customer experience.
- 3+ years of experience in customer support or customer success in financial services, crypto, or technology, including direct experience supporting high-value customers.
- Basic working knowledge of blockchain, web3, staking, self-custody, and cryptocurrency markets.
- Demonstrated ability to investigate root causes, synthesize data and customer feedback, and resolve complex issues independently.
- Full-time, in-office presence five days a week with willingness to work nights and weekends to support the 24/7 nature of cryptocurrency markets.
- Proficiency in English with the ability to communicate complex product concepts clearly across phone, email, and messaging channels.
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
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Pay Transparency Notice:The target annual base salary for this position can range as detailed below. Total compensation may also include bonus eligibility and benefits (including medical, dental, and vision).
- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
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