Is the Director of Implementation role remote?

It's hybrid — Doctronic expects some on-site time in New York City.

What's the salary range?

Doctronic lists $225,000–$250,000 for this role.

How much experience is required?

At least 8 years of relevant experience for this Director of Implementation role.

Where is the role based?

Doctronic is hiring for this position in New York City.

What's the tech stack?

Joblaze extracted these technologies from the posting: APIs, FHIR, SSO, webhooks.

What seniority level is this role?

Doctronic targets director candidates for this position.

Is this full-time or contract?

Full-time for this Director of Implementation role at Doctronic.

Director of Implementation at Doctronic

Joblaze summary

The Director of Implementation at Doctronic is responsible for ensuring that enterprise partnerships transition smoothly from signing to go-live, focusing on timely and quality launches without relying on last-minute engineering fixes. This role requires a strong technical background, particularly in APIs and healthcare data standards, along with significant experience in managing implementation processes and teams. Ideal candidates will have a proven track record in regulated environments and the ability to maintain client relationships while enforcing project scope. The position is pivotal as Doctronic expands its enterprise operations in the healthcare sector.

Joblaze insights

Listed 2 days ago — first seen on Joblaze September 21, 2026. Last confirmed on Doctronic's careers page September 23, 2026.
Salary band is above the typical range for Management roles (median ~$174,520).
Starts above 68% of 262 comparable director management roles in United States we track (median $200,000 across 119 companies).
APIs appears in 0.7% of 441 comparable director management roles in United States; FHIR appears in 0.2% of 441 comparable director management roles in United States.

Quick facts

Is the Director of Implementation role remote?: It's hybrid — Doctronic expects some on-site time in New York City.
What's the salary range?: Doctronic lists $225,000–$250,000 for this role.
How much experience is required?: At least 8 years of relevant experience for this Director of Implementation role.
Where is the role based?: Doctronic is hiring for this position in New York City.
What's the tech stack?: Joblaze extracted these technologies from the posting: APIs, FHIR, SSO, webhooks.
What seniority level is this role?: Doctronic targets director candidates for this position.
Is this full-time or contract?: Full-time for this Director of Implementation role at Doctronic.

From the original posting

About Doctronic

Doctronic is the #1 AI doctor. Our AI is free, anonymous and HIPAA-compliant, and it has delivered over 30 million consults to date. In December 2025 we became the first and only AI legally authorized to practice medicine, renewing prescriptions autonomously under Utah's AI Learning Lab, and the first AI ever granted medical malpractice insurance. We are live in all 50 states and DC with AI and human physicians available 24/7, and we have raised $65M through our Series B from Abstract, Lightspeed, Union Square Ventures and others.

We are now building the enterprise organization that takes this to health plans, health systems and the wider healthcare ecosystem. This role owns everything that happens after a partner signs.

The Role

Every signed partnership goes live on time, at quality, without engineering heroics. That is the whole mandate.

We have live partners today and more in build, and we have learned the hard way that launch quality currently depends too much on who happens to be assigned. You will fix that: build the delivery pods, build the repeatable launch process, and own the launch date. Your primary metric is on-time launch rate, with a target of moving signature to go-live under 60 days.

You will report to the Chief Business Officer and lead a team of deployment strategists and solutions engineers, growing to three pods. You will also be the escalation path for partners, which today defaults to engineering and should not.

What You'll Do

Own the launch of every enterprise partnership from signature to go-live, across co-branded deployments, embedded chat and API integrations
Build and lead delivery pods, each pairing a deployment strategist who owns the plan and the partner relationship with one to two solutions engineers
Own the requirements document and hold the line on scope. If a partner asks for something new, it goes to the deal desk and product, not into the build
Own the technical service level agreement and the delivery commitments we make in every statement of work, including before signature
Stand up the launch playbook: internal kickoff at 80% closed, external kickoff, build, QA, clinical readiness, go-live, and the 30-day retro
Run the handoff from sales, and make sure nobody walks into a partner kickoff without having read the statement of work
Partner with our Enterprise Product Lead on the bespoke versus platform call, and drive the share of partner requirements we can meet with existing product upward every quarter
Own the reuse verdict after each launch: template it, productize it, or retire it
Be the escalation path, so that engineering can build instead of firefight

What We're Looking For

8+ years in implementation, professional services, technical program management or solutions delivery, including 3+ years managing people
Has delivered technical integrations into regulated enterprises: health systems, payers, pharmacy, or financial services
Technically fluent. APIs, webhooks, SSO, and healthcare data standards such as FHIR. You can hold your own with engineers and be useful in the conversation
Has told a customer no and kept the relationship. This is the single most important thing we are screening for
Has built process where none existed, rather than administered process someone else designed
Writes clearly and runs a meeting well. Most of the failure modes in this job are communication failures
Based in New York City or willing to relocate. This is a hybrid role

Nice to Have

FHIR R4, HL7, or direct Epic or Cerner integration experience
Has run a pod, squad or forward-deployed engineering model
Telehealth or clinical workflow delivery experience
Experience introducing self-service tooling or a partner portal to reduce manual onboarding
Has owned a technical SLA and the support tiering behind it

Compensation & Benefits

Base salary range: $225-$250k + equity
Health reimbursement allowance, support for well-being, and flexible time off