Employee Communications Coordinator

Atoms builds Physical AI— real-world robots for the industries that move civilization forward, starting with food, mining, and transport. Our systems are designed to understand, predict, and control the real world with precision, turning complex physical operations into something more reliable, more scalable, and more productive.

About the role

The Employee Communications Coordinator supports the Human Resources team by serving as a primary point of communication for employee separations and workplace concerns. This role is responsible for communicating termination decisions to hourly employees in a professional, respectful, and empathetic manner while ensuring consistency with company policy and HR guidance. This is a fully onsite position. Employees are expected to work onsite at the designated location during scheduled working hours.

This position also manages HR related Zendesk tickets, responds to employee inquiries, and escalates workplace concerns to senior HR team members when appropriate.

The Employee Advocate does not conduct employee relations investigations, determine disciplinary outcomes, or make final employment decisions.

What you’ll do

Employee Separation Communication

• Communicate separation decisions to hourly employees as directed by HR leadership.
• Conduct separation conversations in a professional, respectful, and empathetic manner.
• Provide employees with general next-step information regarding final pay, company property return, and offboarding procedures.
• Maintain accurate documentation related to separation communications.

Employee Support & Workplace Concerns

• Serve as a frontline point of contact for employee questions and workplace concerns.
• Curated responses to employee inquiries through Zendesk and other communication channels.
• Escalate sensitive employee relations concerns to HR Generalists or HR leadership as appropriate.
• Maintain confidentiality while handling employee information and workplace concerns.
• Support employees with general HR process navigation and resource guidance.

HR Administrative Support

• Maintain organized documentation related to employee communications and case tracking.
• Assist with tracking and updating employee status changes as directed by HR leadership.
• Support HR administrative projects and employee communication initiatives as needed.
• Manage employee cases in Zendesk while maintaining compliance with departmental SLAs for response times, follow-up, and resolution tracking.
• Work cross-functionally across departments with an expectation to become highly proficient in various platforms and internal systems.

What we’re looking for

• High school diploma or equivalent required.
• Previous experience in Human Resources, employee support, customer service, or employee-facing operations required.
• Strong written and verbal communication skills, including the ability to explain policies and employment decisions clearly and professionally.
• Ability to communicate empathetically in difficult or sensitive conversations.
• Experience managing multiple priorities and responding to high-volume communications.
• Strong organizational and documentation skills.
• Ability to maintain confidentiality and exercise professionalism in sensitive situations.
• Experience with Zendesk or other ticketing platforms preferred.
• Proficiency in Google Workspace.
• Friendly, calm, and professional demeanor.
• High integrity and sound judgment.

Why join us

At Atoms, you’ll work on one of the defining challenges of our time—bringing automation into the physical world to drive real, lasting impact. We exist to uncover valuable unknown truths and turn them into progress, which means constantly pushing beyond what’s known and building what doesn’t yet exist. The work is ambitious and often challenging, but it’s grounded in a shared sense of purpose and a team committed to seeing it through together. Our work only matters if it serves others, and we know that meaningful progress depends on the trust of the people we serve and the strength of our team—so we invest in both, creating an environment where you can do your best work and grow.

What else you need to know

This role is based in our Dallas office. Atoms is a company driven by invention and continuous change - we are constantly reimagining our industries, building new products, and refining how we operate. We do our best work together. That’s why all of our office-based teams work onsite, five days a week.

The base salary range for this role is $50,000 - $60,000 per year.

Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.

Benefits Summary (USA Full-Time Exempt Employees):

• Medical, dental, and vision insurance (multiple plans, incl. HSA options).
• Company-paid life and disability insurance (short- and long-term).
• Voluntary insurance: accident, critical illness, hospital indemnity.
• Optional supplemental life insurance for self, spouse, and children.
• Pet insurance discount.
• 401(k).
• Health Savings Account (HSA)
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Time Off policies:
• Discretionary vacation days
• 8 paid holidays per year
• Paid sick time
• Paid Bereavement leave
• Paid Parental Leave

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