Is the Engineering Manager role remote?

It's hybrid — Intercom expects some on-site time in Berlin, Germany.

Where is the role based?

Intercom is hiring for this position in Berlin, Germany.

What seniority level is this role?

Intercom targets lead candidates for this position.

Is this full-time or contract?

Full-time for this Engineering Manager role at Intercom.

Engineering Manager at Intercom

Joblaze summary

The Engineering Manager at Intercom leads a team of engineers focused on developing impactful products and systems for customer support. This role requires strong technical leadership, collaboration with product and design teams, and the ability to foster a productive and inclusive team culture. Ideal candidates will have experience in engineering management and a proven track record of guiding teams through complex challenges. Intercom emphasizes a supportive environment, investing in the growth of its managers and promoting a healthy engineering culture.

Joblaze insights

Listed yesterday — first seen on Joblaze October 7, 2026. Last confirmed on Intercom's careers page October 7, 2026.

Quick facts

Is the Engineering Manager role remote?: It's hybrid — Intercom expects some on-site time in Berlin, Germany.
Where is the role based?: Intercom is hiring for this position in Berlin, Germany.
What seniority level is this role?: Intercom targets lead candidates for this position.
Is this full-time or contract?: Full-time for this Engineering Manager role at Intercom.

From the original posting

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

What's the opportunity?

Become an Engineering Manager for one of our teams in Berlin. You’ll lead a team of engineers working on products and systems that create meaningful impact for our customers and our business.

This is an opportunity to lead an existing team, partner closely with product and design, and help raise the bar for high performance in how we work. You’ll bring clarity to complex problems, support your team to deliver great outcomes, and contribute to a healthy, inclusive engineering culture.

What will I be doing?

Partnering with engineering, product and design leaders to shape team direction and strategy.
Translating strategy into clear goals, priorities and measurable impact with the help of your team.
Enabling your team to achieve high levels of productivity, performance, reliability and quality.
Teaching, mentoring, coaching and acting as a role model for engineers and other engineering managers.
Creating a collaborative, inclusive and supportive team culture focused on fast, focused, high-impact execution.
Supporting effective planning, decision-making and communication across your team and wider engineering.
Helping to shape and evolve our engineering culture by contributing to engineering organisation programmes.

What skills do I need?

We recognise that lists like this can sometimes appear to be strict requirements, but that’s not the case. Even if you feel you have a subset of the experience below, that’s ok—we’d love to talk to you.

An ability to lead engineering teams that deliver meaningful impact.
Experience developing and supporting a team of engineers through personal growth and career progression.
A track record of partnering with product and design leadership to deliver great outcomes.
Demonstrated impact in a technical leadership or engineering management role.
Strong communication and collaboration skills, with the ability to work effectively across disciplines.
A growth mindset and eagerness to learn.
The ability to thrive in an ambiguous environment with a high degree of autonomy.

How will I be supported?

You’ll have a structured onboarding experience to help you get up to speed quickly in Berlin and across Intercom.
You’ll have a close group of management peers to collaborate with and learn from.
We invest in our managers, supporting individual career development through training, coaching and regular feedback.
You’ll have opportunities to contribute to and learn from our wider engineering community.

Benefits

We’re a well-treated bunch, with awesome benefits. If there’s something important to you that’s not on this list, talk to us.

Competitive salary and equity in a fast-growing company.
A flexible, hybrid way of working from our Berlin location.
Regular compensation reviews—we reward great work.
Health, wellbeing and insurance benefits designed for our employees in Germany.
Family-friendly leave and support in line with local requirements and company policy.
Flexible time off so you can take a break when you need it.
A well-equipped Berlin office, including lunch and kitchen provisions.
A MacBook as standard, with flexibility to choose the equipment that helps you do your best work.

#LI-Hybrid

Unleash Your Potential

Standard company text repeated across Intercom's postings is omitted here.