Lead the FC operations team at Mejuri, focusing on optimizing processes and delivering exceptional customer service.
Posted by employer 1 day ago
First seen on Joblaze 1 day ago
Last verified on the company career page 1 day ago
Not disclosed in this posting: compensation, years of experience, work arrangement, visa sponsorship.
Joblaze summary
The FC Operations Team Lead at Mejuri oversees daily warehouse operations, managing a team of associates to ensure efficient inventory handling and operational excellence. This role requires strong leadership, analytical skills, and a focus on problem-solving, with proficiency in tools like Excel and Google Suite being essential. Ideal candidates will have warehouse experience and a collaborative mindset, suited for those who thrive in dynamic environments. Mejuri emphasizes a values-driven culture, fostering teamwork and customer-centric approaches.
From the original posting
Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to to a personal choice rooted in self-expression.
The Role:
| FC Operations Team Lead will be responsible for managing and optimizing the FC operations This role involves providing support to a team of FC associates, ensuring the efficient and accurate handling of inventory, and maintaining high standards of operational excellence. Operations Team Leads should have leadership skills, attention to detail, and a passion for delivering exceptional customer service |
What You'll Do:
- Train temporary associates on their role, processes and expectations.
- Oversee your home department team in the planning of daily tasks, distributing work evenly to each member and participate in daily reporting meetings
- Provide coaching and feedback on performance, productivity and behaviour - Giving Feedback: Specific, timely, in the moment. Reports any concerns to supervisors Receiving Feedback: Open to receiving feedback from any level. Incorporates it into daily practices.
- Responsible for making decisions on the day-to-day operations of the team, and coming to your manager with a clearly identified problem with multiple solutions - Handles daily operational decisions; presents problems with possible solutions to the supervisor.
- How to assess risk associated with making a decision - Assesses risks informally based on experience and immediate impact; seeks guidance for complex decisions.
- Uses analytical skills to evaluate team performance and processes; applies basic data analysis tools.
- Diagnosing a problem and identifying the root cause, and bringing forward solutions- identifies issues and proposes immediate fixes. Escalates complex problems to Supervisors with potential solutions.
- Cross functional collaboration - Works with team members and adjacent functions to ensure smooth operations
- Problem solve - Applies critical thinking to solve immediate issues; encourages team problem-solving efforts.
- Project Manager - Manages small projects with clear objectives and timelines. Develops and tracks work back plans; maintains action logs to monitor progress.
- Safety - Observes and support all safety guidelines and requirements
- Other duties as required
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What You'll Bring To The Team:
- Warehouse experience or equivalent education preferred
- Highly organized with focus on execution, problem solving, and improving processes
- Exceptional time management skills and accountability
- Ability to think critically and adapt quickly in a flexible environment
- Team player with an ability to work collaboratively
- Entrepreneurial spirit and self-starter
- Comfortable in working with Excel, Google suite, and, or ability to learn
- Aptitude for analytics
- The ability to lift up to 50 pounds frequently including bending and twisting
- The ability to stand or walk up to 8-hours per shift
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At Mejuri our success is driven by a strong commitment to our Purpose and Values. They're the foundation of our operations, defining how we show up, solve problems, and accomplish incredible things—together.
Standard company text repeated across Mejuri's postings is omitted here.