Join Twilio as a Fraud Operations Specialist to combat fraud on our communications platform in a fully remote role based in Estonia.
Posted by employer 3 weeks ago
First seen on Joblaze 1 week ago
Last verified on the company career page 1 day ago
AI in the day-to-day
We use Artificial Intelligence (AI) to help make our hiring process efficient.
Requirements
- Experience
- 1–2 years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
In the role of Fraud Operations Specialist at Twilio, the individual will focus on investigating and mitigating fraud across the company's communications platform. Key skills include analytical thinking and familiarity with data tools like SQL and Tableau, as well as experience in customer service. This position is ideal for someone early in their career who thrives in fast-paced environments and is eager to learn about fraud prevention. Twilio's commitment to a remote-first culture fosters a diverse team dedicated to innovative solutions.
Joblaze insights
- Listed 9 days ago on Joblaze — tracked directly from Twilio's career page.
- Twilio has 162 other open roles including Compliance Operations Specialist, Principal Price Realization Strategy Manager, Senior Strategic Account Executive - ROA.
- 2273 active SQL roles on Joblaze right now.
- 411 active Tableau roles on Joblaze right now.
- 313 active Looker roles on Joblaze right now.
- Typical SQL salary we track runs $115,200–$184,250 (median $150,100, across 1124 roles). See SQL salary trends
Quick facts
- Is the Fraud Specialist 1 role remote?
- Yes — Twilio lists this as a fully remote position.
- How much experience is required?
- 1–2 years of relevant experience for this Fraud Specialist 1 role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Looker, SQL, Tableau.
- What seniority level is this role?
- Twilio targets junior candidates for this position.
- Is this full-time or contract?
- Full-time for this Fraud Specialist 1 role at Twilio.
From the original posting
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Fraud Operations Specialist.
About the job
This position is needed to help combat fraud and abuse on our communications platform.
We are looking for a curious, analytical and quick thinking individual to join our global Fraud Operations team. This is a full time role, located in Estonia. In this role, you will utilize a variety of tools to prevent, respond and mitigate instances of fraud and abuse across all of our products, protecting our customers and our platform.
Responsibilities
In this role, you’ll:
- Investigate cases quickly and efficiently, perform analysis of non compliant traffic to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in fraud investigations
- Protect Twilio customers and consumers through ongoing identification of bad actors, fraudulent activity and evolving tactics - taking action daily to stop bad actors/ activity while minimizing false positives
- Identify trends, root cause gaps and recommend appropriate preventative solutions to stop bad actors from being successful
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- Willingness to work a non-traditional schedule; weekends, holidays and evenings may be required
- Experience working in a fast paced, ambiguous environment, with a strong bias for action
- Previous experience in customer service or customer facing role requiring effective and empathetic communication
Desired:
- Basic knowledge of SQL, Looker, Tableau or similar data extraction and data visualization tools
- Basic understanding APIs and related technologies
- 1-2 years experience working in a queue based/contact center environment
Location
This role will be based remotely in Estonia.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.