Is the Full Stack Engineer, Support Experience role remote?

No — this is an on-site role in Dublin.

How much experience is required?

2–12 years of relevant experience for this Full Stack Engineer, Support Experience role.

Where is the role based?

Stripe is hiring for this position in Dublin.

What's the tech stack?

Joblaze extracted these technologies from the posting: Ruby, React.

What seniority level is this role?

Stripe targets mid-level candidates for this position.

Is this full-time or contract?

Full-time for this Full Stack Engineer, Support Experience role at Stripe.

Full Stack Engineer, Support Experience at Stripe

Joblaze summary

In this role, the Full Stack Engineer on the Support Experience team at Stripe will focus on developing and enhancing both customer-facing and internal tools to improve support services. The position requires proficiency in full-stack development, particularly with React and Ruby, alongside strong problem-solving and communication skills. Ideal candidates will have a solid background in software engineering, with experience in building products from the ground up and a customer-centric mindset. This team operates like a startup within Stripe, emphasizing innovation and collaboration.

Joblaze insights

Listed about a month ago on Joblaze — tracked directly from Stripe's career page.
Stripe has 524 other open roles including Account Executive, Product Sales (Billing), Employee Relations & HR Compliance Specialist, Backend Engineer, Developer SDKs.
505 active React roles on Joblaze right now.
230 active Ruby roles on Joblaze right now.

Quick facts

Is the Full Stack Engineer, Support Experience role remote?: No — this is an on-site role in Dublin.
How much experience is required?: 2–12 years of relevant experience for this Full Stack Engineer, Support Experience role.
Where is the role based?: Stripe is hiring for this position in Dublin.
What's the tech stack?: Joblaze extracted these technologies from the posting: Ruby, React.
What seniority level is this role?: Stripe targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Full Stack Engineer, Support Experience role at Stripe.

From the original posting

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Support Experience team helps businesses using Stripe succeed by providing high-quality, contextual, and timely premium support options. Our Dublin-based team is a startup within Stripe, building a greenfield product—offering both automated, AI-driven support and improved access to technical experts across Stripe. In addition to building directly for our merchants, we are responsible for building robust internal tooling that empowers Stripe employees in support roles to deliver the best possible experience for our customers.

What you'll do

As an early hire on the Support Experience team, your role more closely resembles that of a founding engineer at a startup within Stripe. You'll collaborate with peer teams and cross-functional partners to shape our product vision, build robust systems from scratch, and work directly with our early adopters to onboard them onto our products and gather feedback.

Responsibilities

Drive projects from problem statement to implementation, taking ownership over everything from business impact to operational excellence
Build high-quality full-stack product experiences, demonstrating deep care for users' needs and serving as a steward of crafting great experiences
Develop APIs and services that integrate with the existing Stripe product ecosystem
Partner with teams across Stripe to leverage existing products, systems, and infrastructure
Experiment with and leverage AI to build new products and improve existing workflows

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

2–12+ years of industry software engineering experience (does not include internships or co-ops)
Capable of navigating new codebases, languages, and technologies to ship products
Reasoned judgement to unblock yourself and make rapid forward progress in ambiguous domains
Comfort experimenting in a new product space and pivoting based on customer needs
Superb communication skills working with technical and non-technical stakeholders
User empathy and a customer-centric approach to problem solving and product development

Preferred qualifications

Experience with full-stack development, particularly using the React framework and Ruby
Track record of building new products from scratch
Demonstrated technical leadership on ambiguous, impactful projects
Desire to learn and grow continuously as an engineer and ship impactful work