Global Logistics Specialist, Carrier Management (Starlink)

GLOBAL LOGISTICS SPECIALIST, CARRIER MANAGEMENT (STARLINK)

As Starlink’s Global Logistics Specialist, Carrier Management, you will run day-to-day carrier execution and exception management for domestic and international freight. You will keep inbound, outbound, and reverse shipments moving across air, ocean, and ground, hold carriers to service and cost targets, and give the business a clear picture of status and risk before a delay hits production or a customer.

Your focus is transportation operations, carrier relationships, and transport risk. You will manage assigned lanes and carriers, recover disruptions, support routing and rate decisions, and coordinate with suppliers, carriers, internal teams, and trade/compliance partners so freight arrives on time and in spec.

RESPONSIBILITIES:

• Oversee carrier management, including daily operations, shipment flows, service quality evaluation, and performance monitoring
• Monitor carrier performance and implement corrective actions when necessary to ensure service quality and compliance
• Tracks, traces, and updates status for inbound and outbound materials, and consumer products and acts as the point of contact for logistics-related issues for Starlink logistics
• Mitigate transport-related risks by identifying potential issues and implementing appropriate risk management strategies
• Manage exceptions and disruptions in transportation operations, proactively finding solutions to minimize impact on supply chain operations
• Collaborate with internal stakeholders to ensure alignment and coordination across different functions, such as procurement, sales, and customer service
• Develop and maintain strong relationships with carriers to ensure reliable and cost-effective transportation services
• Collaborate with carriers to negotiate rates, service levels, and support with the development of contract terms and service requirements
• Stay up-to-date with industry trends and regulations, implementing best practices in carrier management and transport risk mitigation
• Analyze transport data and metrics to identify areas for improvement and cost reduction
• Communicate effectively with internal and external stakeholders to provide updates on transportation operations and address any issues or concerns
• Reports daily status to business stakeholders and weekly logistics statuses as required
• Ensure business practices not only guarantee the movement of products in a quality manner, but also meet those needs outlined in regulatory documentation, internal requirements, and customer flow-downs

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate
• 3+ years of global logistics operations, with a focus on both domestic and international supply chains

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in supply chain, business, engineering, or a science discipline
• Proven experience in global logistics operations, with a strong focus on carrier management and transport risk mitigation
• Proven role in the development of complex global logistics models employing intermodal networks and knowledge of global supply chain and logistics markets and networks
• Import and export experience with compliance with ITAR and C-TPAT regulations
• Import/Export regulatory functions experience, including HTS, Schedule B knowledge, Incoterms, ISF filing process, DSP-5, DSP-73, ATA Carnet
• Experience in managing projects, products, and developing global logistics solutions across the various logistics service modes of Air, Ground (FTL, LTL), Ocean (FCL, LCL), Multi-Modal, Intermodal, and others
• Experience with NVOs, ocean carriers, drayage companies, freight forwarders and customs house brokerage firms’ networks and ability to navigate through these processes and organizations
• Proficiency in logistics management software and tools
• Experience with SQL, Excel and other data analytics tools and strong analytical and data modeling ability
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with carriers and stakeholders

ADDITIONAL REQUIREMENTS:

• Must be willing to work extended hours and/or weekends as needed
• Must be willing to travel up to 5-10%
• This position is based in Redmond, WA or Bastrop, TX, and requires being onsite - remote work not considered