Group Product Manager, B2C
Lead a team of product managers to enhance the post-booking experience for travelers at GetYourGuide.
Posted by employer 1 month ago
First seen on Joblaze 1 week ago
Last verified on the company career page 1 day ago
Skills & Technologies
AI in the day-to-day
currently resolving a significant share of contacts already with AI
Not disclosed in this posting: compensation, years of experience, visa sponsorship.
Benefits
Joblaze summary
In the role of Group Product Manager for B2C at GetYourGuide, the individual will oversee the post-booking experience, managing a team of product managers to enhance fulfillment, AI resolution, and supplier coordination. Key skills include strategic synthesis, team coaching, and a strong commercial instinct, particularly in complex operational domains. This position is ideal for experienced product managers with a track record of improving team performance and navigating intricate marketplace environments. The role also offers opportunities for professional growth and collaboration within a dynamic team.
Joblaze insights
- Listed 9 days ago on Joblaze — tracked directly from GetYourGuide's career page.
- GetYourGuide has 59 other open roles including Senior Engineering Manager, AI Platform, Senior Software Engineer, GraphQL - API Platform, Account Manager.
- 1681 active AI roles on Joblaze right now.
- 34 active UX roles on Joblaze right now.
- Typical AI salary we track runs $120,000–$199,700 (median $159,800, across 693 roles). See AI salary trends
Quick facts
- Is the Group Product Manager, B2C role remote?
- It's hybrid — GetYourGuide expects some on-site time in Zurich.
- Where is the role based?
- GetYourGuide is hiring for this position in Zurich.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI, Customer Service Technology, UX.
- What seniority level is this role?
- GetYourGuide targets lead candidates for this position.
- Is this full-time or contract?
- Full-time for this Group Product Manager, B2C role at GetYourGuide.
From the original posting
Change the way the world travels
Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours.
Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step.
Your mission
GetYourGuide's On-Trip product group owns the entire post-booking experience: from the moment a traveler completes checkout through fulfillment, supplier coordination, to agentic care resolution. As GPM, you will lead a group of product managers, set strategy, coach a high-performing team, and drive measurable outcomes on some of the highest-leverage surfaces in the business. What you'll own:
- On-Trip Domain: Fulfillment (contextual UX, self-service, modification and cancellation), AI Resolution (unified care and chat automation, currently resolving a significant share of contacts already with AI), and Supplier-Traveler Coordination (off-platform observability, supplier messaging, and coordination tooling).
- Manage three PMs in Zurich. You report to the Director of Product, Traveler, who is based in Berlin.
Your toolkit
- Demonstrated ability to synthesise a complex, multi-pillar strategy into a clear and opinionated thesis for executive audiences with a coherent point of view beyond executional updates.
- Experience managing and coaching junior/senior/lead PMs who own their own domains, with evidence that their output improved under your management.
- Strong commercial instinct: able to size problems with rough numbers, make ROI cases, and commit to metrics.
- Track record operating in an operationally complex domain — marketplace, payments, post-purchase, or customer service technology.
- Comfortable with occasional travel to Berlin for stakeholders and leadership engagement.
Extras that give you an edge
- Familiarity with AI-assisted customer resolution, supplier-facing product, or payment corridors in a global marketplace.
How we’ll make your career journey extraordinary
- Annual personal growth budget and mentorship programs for continuous learning and development
- Work from anywhere in the world for 30 days per year
- A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time.
- Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
- Monthly transportation and fitness budget
- Discounts for you, your friends, and family on GetYourGuide activities
- Language reimbursement program
- Health and wellness benefits
And more…
How to apply
Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out ‘how we hire’ and ‘life at GetYourGuide’. If you have any further questions, please don’t hesitate to get in touch at jobs@getyourguide.com.
We’re an equal opportunities employer
Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application.
#LI-Hybrid