Help Desk Lead
Lead the Help Desk team at Apex Space, providing hands-on technical support and managing helpdesk operations.
Posted by employer 1 day ago
First seen on Joblaze 3 hours ago
Last verified on the company career page 3 hours ago
What you'll build
- Lead and support the Helpdesk team
- Monitor and manage helpdesk tickets
- Troubleshoot hardware and software issues
- Mentor and coach Helpdesk Technicians
- Collaborate with the IT Manager on technical issues
Must have
- 3–5 years of experience in IT help desk
- 1–2 years of experience in a Helpdesk Lead role
- Strong hands-on troubleshooting skills
- Experience providing Tier 1 and Tier 2 IT support
- Working knowledge of Windows, macOS, iOS, Android, and Linux
Practical constraints
- Must be a US Citizen
- Must be able to work full-time on-site
Requirements
- Experience
- 3–5 years
- Education
- Bachelor's degree
- Visa
- No sponsorship (stated in posting)
Not disclosed in this posting: compensation.
Benefits
Joblaze summary
The Help Desk Lead at Apex Space oversees daily help desk operations while providing hands-on Tier 1 and Tier 2 technical support. This role requires strong troubleshooting skills across various operating systems, including Windows, macOS, iOS, Android, and Linux, along with experience in managing help desk teams and ticketing systems. Ideal candidates will have 3-5 years in IT support and at least 1-2 years in a leadership position, making it suitable for those with a solid technical background looking to step into a supervisory role.
Joblaze insights
- Listed today — first seen on Joblaze October 21, 2026. Last confirmed on Apex Space's careers page October 21, 2026.
- This exact title is also open at 1 other location at Apex Space: Los Angeles.
- Linux appears in 1.9% of 625 comparable lead other roles in United States; iOS appears in 0.2% of 625 comparable lead other roles in United States.
Quick facts
- Is the Help Desk Lead role remote?
- No — this is an on-site role in Los Angeles, United States.
- How much experience is required?
- 3–5 years of relevant experience for this Help Desk Lead role.
- Where is the role based?
- Apex Space is hiring for this position in Los Angeles, United States.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Android, Linux, Windows, iOS, macOS.
- What seniority level is this role?
- Apex Space targets lead candidates for this position.
- Is this full-time or contract?
- Full-time for this Help Desk Lead role at Apex Space.
From the original posting
About the Role
The Help Desk Lead is a working technical leader responsible for leading the day-to-day operations of the help desk while providing hands-on Tier 1 and Tier 2 technical support. This position manages and prioritizes trouble tickets, assigns work to helpdesk technicians, escalates issues to Tier 3 or the appropriate IT team, and actively participates in troubleshooting and resolution.
Key Responsibilities
• Lead and support the Helpdesk team while providing hands-on Tier 1 and Tier 2 technical support.
• Monitor, prioritize, assign, and manage helpdesk tickets based on urgency, workload, and technician skill level.
• Troubleshoot hardware, software, operating system, application, network, and user-access issues.
• Support Windows, macOS, iOS, Android, and Linux environments.
• Provide technicians with troubleshooting guidance and possible solutions for difficult or unfamiliar issues.
• Escalate unresolved issues to Tier 3 or the appropriate IT team and ensure proper follow-up through resolution.
• Step in and work tickets directly when additional technical support is needed.
• Mentor, coach, and provide technical direction to Helpdesk Technicians.
• Ensure tickets are properly documented, escalated, and resolved in accordance with established procedures.
• Collaborate with the IT Manager on technical issues when needed.
Required Skills & Qualifications
• Strong hands-on troubleshooting and problem-solving skills.
• Experience providing Tier 1 and Tier 2 IT support.
• Working knowledge of Windows, macOS, iOS, Android, and Linux.
• Ability to quickly learn new technologies, systems, applications, and procedures.
• Ability to manage, assign, prioritize, and escalate trouble tickets.
• Ability to lead and support a technical helpdesk team while remaining hands-on.
• Ability to analyze technical issues and provide practical troubleshooting options and
solutions.
• Strong communication, organization, decision-making, and customer service skills.
• Experience with ITSM/ticketing systems and technical documentation.
Minimum Education Requirement
• Bachelor’s degree in information technology, Computer Science, or a related field is required.
Required Experience
• 3–5 years of experience in IT help desk, desktop support, or technical support.
• 1–2 years of experience in a Helpdesk Lead, Senior Technician, or supervisory/lead role.
Additional Requirements
Must be a US Citizen.
Must be able to work full-time on-site at our office in the Playa Vista area of Los Angeles.
#LI-JC1
What We Offer For Full-time Employees:
Shared upside: Receive equity in Apex, letting you benefit from the work you create
Standard company text repeated across Apex Space's postings is omitted here.