Insurance Case Manager
Manage a portfolio of pending life insurance applications and drive them to resolution in a fully remote role.
Posted by employer 3 weeks ago
First seen on Joblaze 1 week ago
Last verified on the company career page 1 day ago
Skills & Technologies
Requirements
- Experience
- 3+ years
Not disclosed in this posting: visa sponsorship.
Joblaze summary
The Insurance Case Manager at Ethos Life is responsible for managing a portfolio of stalled life insurance applications, diagnosing issues, and collaborating with various teams to drive resolutions. This role requires a strong understanding of the application-to-issue lifecycle and proficiency in tools like Salesforce and analytics platforms to identify trends and recommend process improvements. Ideal candidates will have significant experience in life insurance case management or underwriting, along with the ability to work independently in a fast-paced environment. Ethos Life is focused on transforming the life insurance experience, making this a pivotal role in their innovative approach.
Joblaze insights
- Listed 9 days ago on Joblaze — tracked directly from Ethos Life's career page.
- Ethos Life has 70 other open roles including Manager- Life Underwriting, Life Underwriter, IT Engineer.
- 2273 active SQL roles on Joblaze right now.
- 1198 active Salesforce roles on Joblaze right now.
- 67 active Hex roles on Joblaze right now.
- Salary band is below the typical range for comparable tech roles (median ~$127,000).
- Pays more than 10% of the 1123 salaried SQL roles we track (median $150,200). See SQL salary trends
Quick facts
- Is the Insurance Case Manager role remote?
- Yes — Ethos Life lists this as a fully remote position.
- What's the salary range?
- Ethos Life lists $90,000–$120,000 for this role.
- How much experience is required?
- At least 3 years of relevant experience for this Insurance Case Manager role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Hex, Mode, SQL, Salesforce.
- What seniority level is this role?
- Ethos Life targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Insurance Case Manager role at Ethos Life.
From the original posting
About Ethos
Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten.
About the role
We're looking for an Insurance Case Manager to own a portfolio of pending applications, investigate why they're stuck, and drive them to resolution by working directly with carriers, underwriting, new business, policy administration, and agents. This is not a traditional case-processing role: we need someone who can diagnose the root cause of individual cases while also using data across the full pending book to identify systemic patterns and recommend process improvements.
Duties and Responsibilities:
- Own and actively manage a portfolio of pending or stalled life insurance applications, with an initial focus on Indexed Universal Life (IUL)
- Develop a working understanding of the full application-to-issue lifecycle in order to identify exactly where and why individual cases are getting stuck
- Independently investigate complex cases, determine root cause, and identify the appropriate next action to move each case forward
- Work across underwriting, new business, policy administration, sales/agent, and carrier teams to resolve blockers and drive cases to issue
- Lead recurring calls with carrier partners focused on pending case status, aging, blockers, and resolution plans
- Escalate appropriately when carrier-side or internal intervention is required to unblock a case
- Maintain accurate, up-to-date case status, actions, and documentation in Salesforce and other internal systems
- Use Salesforce, Mode, and Hex (or similar tools) to research individual cases, reconcile information, and analyze trends across the pending portfolio
- Build and maintain reporting on pending inventory, aging, case stage, blockers, carrier, product, and outcomes
- Identify systemic trends across the book of pending business rather than treating each case in isolation
- Partner with operations, product, and systems teams when cases are affected by system defects, workflow gaps, or process limitations
- Recommend and help implement process improvements based on recurring failure points
Qualifications and Skills:
- Significant experience in life insurance new business, case management, underwriting support, or policy administration, with strong working knowledge of life insurance products and the application-to-issue lifecycle
- Demonstrated ability to work independently: given a portfolio of pending cases, able to prioritize by urgency and impact, diagnose blockers, and drive resolution with minimal oversight
- Experience partnering directly with carrier underwriting or new business teams to resolve outstanding requirements or case blockers
- Strong analytical skills, with the ability to identify patterns and trends across a portfolio of cases rather than only resolving cases individually
- Salesforce experience strongly preferred
- Experience with Mode, Hex, SQL, or similar analytics/reporting tools is a significant plus
- Excellent written and verbal communication skills, including experience leading or participating in carrier-facing calls
- Comfortable operating in a fast-paced, evolving environment and adapting to new products and carrier processes
- Experience with Indexed Universal Life (IUL) products specifically is a plus
#LI-Remote #LI-AG1
The US national base salary range for this full-time position is $90,000 - $120,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits.
You can find further details of our US benefits at https://www.ethoslife.com/careers/
Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.
To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.
Recruitment Notice: Please be aware of recruitment scams. All legitimate communication from our team will only come from email addresses ending in @ethos.com or @getethos.com.
We will never ask for payment, banking details, or sensitive personal information during the hiring process. If you are contacted by someone claiming to represent us from a different email address, please treat it as fraudulent.