Is the IT Production Support Technician role remote?

No — this is an on-site role in Franklin, LA, United States.

How much experience is required?

At least 3 years of relevant experience for this IT Production Support Technician role.

Where is the role based?

Saronic Technologies is hiring for this position in Franklin, LA, United States.

What's the tech stack?

Joblaze extracted these technologies from the posting: Python, SQL, Splunk, Zebra.

What seniority level is this role?

Saronic Technologies targets mid-level candidates for this position.

Is this full-time or contract?

Full-time for this IT Production Support Technician role at Saronic Technologies.

Joblaze summary

The IT Production Support Technician at Saronic Technologies plays a crucial role in maintaining the functionality of manufacturing systems, including printers and barcode scanners, to ensure smooth production operations. This position requires strong troubleshooting skills in hardware, software, and networking, along with experience in manufacturing technology. Ideal candidates will have a background in IT support, particularly in production environments, and possess excellent communication abilities to assist non-technical users. The role is integral to enhancing system uptime and operational efficiency within a company focused on maritime autonomy.

Joblaze insights

Listed yesterday — first seen on Joblaze October 15, 2026. Last confirmed on Saronic Technologies's careers page October 15, 2026.
This exact title is also open at 1 other location at Saronic Technologies: Austin, TX.
Python appears in 17.5% of 3036 comparable mid other roles in United States; SQL appears in 7.3% of 3036 comparable mid other roles in United States.

Quick facts

Is the IT Production Support Technician role remote?: No — this is an on-site role in Franklin, LA, United States.
How much experience is required?: At least 3 years of relevant experience for this IT Production Support Technician role.
Where is the role based?: Saronic Technologies is hiring for this position in Franklin, LA, United States.
What's the tech stack?: Joblaze extracted these technologies from the posting: Python, SQL, Splunk, Zebra.
What seniority level is this role?: Saronic Technologies targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this IT Production Support Technician role at Saronic Technologies.

From the original posting

Job Overview

Saronic Technologies is seeking an IT Production Support Technician to provide hands-on technical support across our manufacturing environment. This role sits at the intersection of IT and production, ensuring that critical systems—such as Zebra printers, barcode scanners, production workstations, and manufacturing applications—operate reliably and efficiently. You will be a key IT partner to manufacturing, and operations teams, supporting day-to-day production activities while driving continuous improvement in systems, processes, and uptime.

Responsibilities

Provide frontline and escalated support for manufacturing systems and operational technology, including Zebra printers (ZPL configuration and troubleshooting), barcode scanners, production-floor workstations and displays, shop-floor networking, and connected IoT devices.

Troubleshoot and resolve hardware, software, application, and network issues impacting production, with urgency and precision to minimize downtime.

Act as a primary responder for manufacturing system incidents and coordinate cross-functional resolution efforts when necessary.

Support data-related tasks and production workflows, including basic query troubleshooting (SQL, Splunk; Python is a plus).

Coordinate IT support with the broader IT team.

Maintain knowledge base articles and support documentation for supported systems and processes.

Qualifications

Associate or bachelor’s degree in computer science, or related field (or equivalent experience).

3+ years of IT experience supporting manufacturing technology, or a similar role.

Proficiency in troubleshooting hardware, software, and networking issues.

Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users.

Strong problem-solving mindset, attention to detail, and ability to prioritize tasks effectively.

Preferred Qualifications

Experience with manufacturing systems (MES, PLCs, SCADA).

Experience with industrial label printers (Zebra, ZPL, BarTender, etc.).

Experience supporting production environments or shop-floor systems.

Physical Demands:

Prolonged periods of sitting at a desk and working on a computer
Occasional standing and walking within the office

Time Off: Generous PTO and Holidays

Retirement Plan: 401(k) plan with company match

Standard company text repeated across Saronic Technologies's postings is omitted here.

IT Production Support Technician

Job Overview

Responsibilities

Qualifications

Physical Demands:

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