Join Elastic as an IT Support Admin to ensure smooth technology operations and assist team members with tech-related issues.
Posted by employer 2 weeks ago
First seen on Joblaze 2 weeks ago
Last verified on the company career page 1 day ago
Skills & Technologies
Requirements
- Experience
- 2+ years
- Education
- Associate's degree
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
In the role of IT Support Admin at Elastic, the individual is responsible for troubleshooting and resolving technical issues to ensure smooth operations within the team. Key skills include proficiency in hardware and software troubleshooting, network configuration, and familiarity with security protocols. This position is well-suited for someone with a couple of years of technical support experience and a background in IT, particularly those who enjoy problem-solving in a collaborative environment. Elastic emphasizes a diverse and inclusive culture, making it an appealing workplace for candidates from various backgrounds.
Joblaze insights
- Listed 14 days ago on Joblaze — tracked directly from Elastic's career page.
- Elastic has 391 other open roles including Channel Representative - Mexico, Emerging Enterprise Account Executive, West, Senior Product Manager (XDR) - Security Solutions.
- 222 active Windows roles on Joblaze right now.
- 127 active macOS roles on Joblaze right now.
- 13 active ticketing systems roles on Joblaze right now.
- Typical Windows salary we track runs $85,250–$135,500 (median $125,000, across 91 roles).
Quick facts
- Is the IT Support Admin role remote?
- It's hybrid — Elastic expects some on-site time in Sydney, Australia.
- How much experience is required?
- At least 2 years of relevant experience for this IT Support Admin role.
- Where is the role based?
- Elastic is hiring for this position in Sydney, Australia.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Windows, hardware troubleshooting, macOS, network configuration, software troubleshooting, ticketing systems.
- What seniority level is this role?
- Elastic targets junior candidates for this position.
- Is this full-time or contract?
- Full-time for this IT Support Admin role at Elastic.
From the original posting
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.
What is The Role
As an IT Support Admin, you'll play a key role in ensuring our technology runs smoothly and efficiently, and you'll be the go-to person for troubleshooting and resolving everyday tech issues that support our team’s productivity. This position allows you to engage in a variety of tasks, from maintaining systems to assisting colleagues with tech-related queries, all while working in a collaborative environment where your input is valued. If you enjoy problem-solving and have a keen interest in technology, this could be a great fit for you.
What You Will Be Doing
- Respond to technical support requests from team members and diagnose hardware and software issues. Provide timely solutions and assist in training users on new technologies and tools. Document all support inquiries and resolutions, manage the office network and peripherals, and collaborate with vendors for hardware procurement.
- Monitor system performance and address potential issues promptly. Analyze system logs to detect errors and irregularities. Document any configuration changes and maintain an inventory of hardware components and software licenses.
- Identify and resolve network connectivity issues promptly. Configure and test network devices while performing regular assessments of network performance. Implement and manage security protocols to protect the network, and collaborate with external vendors to enhance network capabilities.
- Assist users in troubleshooting software issues and provide guidance on best practices for effective software usage. Facilitate onboarding by educating new team members on IT tools and communicate important updates regarding technology systems. Gather user feedback to enhance IT services and support processes.
What You Bring
- Associate degree in Information Technology or related field
- 2+ years with technical support roles
- 1+ years with network configuration and administration
- 2+ years with troubleshooting hardware and software
- Experience with hardware troubleshooting and repair
- Proficiency in operating systems, including Windows and macOS
- Familiarity with network configuration and management tools
- Knowledge of security protocols and firewall management
- Experience with inventory management for hardware and software
- Ability to analyze system logs for performance issues
- Hands-on experience with common office peripherals (printers, scanners, etc.)
- Experience with documentation and user training for software tools
- Proficiency in using ticketing systems for technical support requests.
Additional Information - We Take Care of Our People
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
- Competitive pay based on the work you do here and not your previous salary
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
- Up to 40 hours each year to use toward volunteer projects you love
- Embracing parenthood with minimum of 16 weeks of parental leave
Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.
We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission.
Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)
Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.
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