IT Support Engineer

About the role

The IT Operations team keeps Anthropic running. We want every employee to do their best work without friction. We're hiring an IT Support Engineer who pairs strong technical skills with a service mindset and good judgment. Anthropic is growing fast, and IT needs to keep pace. That means onboarding at scale, automating repetitive work (including with Claude), and improving the day-to-day employee experience. You'll handle support across our mostly macOS environment and help with the operational work that lets us scale. You'll work closely with IT Engineering and Security, with room to grow into more technical infrastructure work over time. This isn't a scripted support role. You'll have real ownership, use your judgment to improve our processes, and grow with the team as we scale.

Key responsibilities

• Triage and resolve issues across hardware, software, networking, and accounts, mostly through our ticketing system, plus Slack and in-person
• Diagnose and fix issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian)
• Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement
• Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs)
• Handle escalations that need cross-team coordination
• Join an on-call rotation for urgent issues outside business hours
• Provide hands-on support for user technology, AV systems, conference rooms, and printers
• Communicate clearly with users at every technical level
• Write and maintain internal documentation, including runbooks, how-to guides, and knowledge base articles
• Spot patterns in support requests, surface recurring issues, and flag opportunities to automate
• Help streamline onboarding and other high-volume operations as we scale
• Contribute to automation efforts
• Maintain and improve device management, identity, and access systems
• Write scripts (Bash, Python) to automate repetitive tasks

Minimum qualifications

• Hands-on IT support experience, ideally in a fast-paced environment
• Experience supporting macOS endpoints, and comfortable supporting ChromeOS, iOS, and Android
• Experience with Google Workspace administration
• Experience with Slack administration, including workspace management, permissions, and troubleshooting
• Experience supporting and administering other SaaS tools
• Understanding of identity and access fundamentals: SSO, MFA, directory services
• Familiarity with MDM fundamentals and endpoint management concepts
• Basic scripting (Bash or Python) for automation
• Strong troubleshooting skills, with a methodical and persistent approach
• Clear communicator who enjoys helping people solve problems
• Take ownership of problems and follow through until they're resolved

Preferred qualifications

• Familiarity with zero-trust security concepts and endpoint security tooling
• Networking basics: DNS, DHCP, VPNs
• Experience with IT projects beyond day-to-day support, such as migrations, tool rollouts, or process redesigns
• Experience using AI tools to improve personal or team productivity
• Interest in developing deeper technical skills and taking on more complex systems administration over time