Is the IT Support Specialist role remote?

It's hybrid — Asana expects some on-site time in Dublin, Ireland.

What's the salary range?

Asana lists €48,000–€51,750 for this role.

Where is the role based?

Asana is hiring for this position in Dublin, Ireland.

What's the tech stack?

Joblaze extracted these technologies from the posting: ABM, AV, Apple, ChromeOS, Intune, Jamf.

What seniority level is this role?

Asana targets mid-level candidates for this position.

Is this full-time or contract?

Full-time for this IT Support Specialist role at Asana.

IT Support Specialist at Asana

Joblaze summary

The IT Support Specialist at Asana is responsible for providing hands-on technical support to users in the Dublin office and assisting with global IT needs through ticketing systems and chat. Key skills include troubleshooting hardware and software across various platforms, as well as familiarity with deployment tools like JAMF and Intune. This role is ideal for someone with a solid background in IT support, particularly in a distributed team environment, who possesses strong problem-solving abilities and a service-oriented mindset. Asana emphasizes collaboration and a positive work culture, making it a fitting environment for those who value teamwork.

Joblaze insights

Listed today — first seen on Joblaze September 29, 2026. Last confirmed on Asana's careers page September 29, 2026.
Starts above 6% of 1497 comparable mid other roles we track (median $105,000 across 211 companies).

Quick facts

Is the IT Support Specialist role remote?: It's hybrid — Asana expects some on-site time in Dublin, Ireland.
What's the salary range?: Asana lists €48,000–€51,750 for this role.
Where is the role based?: Asana is hiring for this position in Dublin, Ireland.
What's the tech stack?: Joblaze extracted these technologies from the posting: ABM, AV, Apple, ChromeOS, Intune, Jamf.
What seniority level is this role?: Asana targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this IT Support Specialist role at Asana.

From the original posting

Asana is seeking an experienced IT Support Specialist for our growing office in Dublin, Ireland. In this role you will provide critical holistic support of the Dublin office in addition to supporting Asanas globally through ticketing and Slack.

You are someone who asks questions, is confident in not knowing everything, and would rather collaborate with others than go it alone. You are crisp and detail oriented, but able to work outside of the boundaries when necessary. On top of your proven history of success, you have a passion for technology and, like us, you value hard work and fun in equal measure.

What you’ll achieve

Provide in-person support for users in the IT Lounge
Respond to user requests via standard support tools like chat and ticketing systems
Troubleshoot hardware and software problems with Apple, Windows, and ChromeOS products, including desktop and laptop hardware
Build and deploy new laptops using standard deployment tools like JAMF, Intune, ABM (Apple Business Manager), etc
Participate in the IT on-boarding experience and IT welcome sessions
Manage system access for Asana’s users
Deploy and support software to end-users
Help to maintain functionality in conference rooms and all-hands spaces
Manage hardware and software inventory

About you

Experience in IT support roles that includes

Hardware troubleshooting experience on common business systems including Apple, Windows, and Chromebooks.
Basic AV and networking skills, including an understanding of video conferencing, WiFi, VPN, etc
Experience with being part of a distributed team, whose main HQ might be in another location
Experience using and managing ticket-based enterprise workflow management
systems, particularly Asana, Zendesk or similar

A positive, service-oriented attitude
Solid problem solving skills
Ability to lift heavy equipment (50+ pounds) as needed

What we’ll offer

For this role, the estimated base salary range is between €48,000 - €51,750. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role.

Mental health, wellness & fitness benefits
Career coaching & support
Inclusive family building benefits
Long-term savings or retirement plans
In-office culinary options to cater to your dietary preferences

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role.

#LI-Hybrid

About us

Standard company text repeated across Asana's postings is omitted here.

IT Support Specialist

What we’ll offer

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