Lead Product Manager, Orchestrators

About the Role

Hippocratic AI needs a product owner who understands what health plans, health systems, and providers need: measurable ROI, a fit with existing workflows, and clinical and regulatory trust.

As Lead Product Manager, Payor/Provider Vertical, you’ll own how our platform demonstrates and delivers value in this market. You’ll report to the Chief Product Officer and work closely with Engineering, your counterpart vertical PM, and the relevant GTM and Partnerships teams.

What You'll Do

Define the vertical strategy

• Identify and prioritize the high-value use cases ([e.g., Star Ratings improvement, prior authorization support, proactive care coordination — payor] / [e.g., provider workflow ROI, clinical throughput, patient experience — provider]) that anchor the long-term roadmap.

• Set the vertical's north star metrics and translate them into a roadmap Engineering and clinical / operations teams can execute against.

• Decide which segments / workflows to pursue first, based on what's actually blocking adoption and expansion today rather than a generic feature backlog.

Partner directly with customers

• Serve as the primary product partner for payor executives / provider and health system stakeholders, translating regulatory constraints such as NCQA/HEDIS / clinical and operational requirements into product requirements.

• Sit directly in customer conversations, representing product data and ROI yourself rather than relaying it secondhand.

• Run discovery that surfaces the pain points worth solving, not just the ones customers raise first.

Drive execution with Engineering

• Turn customer needs into crisp technical specs and work hand-in-hand with Engineering to ship them, making the sequencing calls when priorities conflict.

• Partner with the clinical safety team to ensure every voice interaction meets Hippocratic AI's safety standards before it reaches members.

• Own the transition of each use case from pilot to production, deciding when it's ready to scale.

Support go-to-market

• Build the value propositions, ROI models, and case studies Sales and Marketing use to close deals.

• Deepen HAI's product depth in this vertical and share that context with the parallel PM as GTM expands across both sides of the business.

Location and Travel

We believe the best ideas happen together. To support fast collaboration and a strong team culture, this role is expected to be in our Menlo Park office five days a week.

What You Bring

Must-Have

• 7+ years of product management experience, including significant time inside the health insurance/payor ecosystem / health tech serving providers or health systems specifically — not adjacent enterprise SaaS.

• Track record building product workflows tied to demonstrable ROI or value, not just shipping features.

• Experience partnering directly with Engineering to ship products, not just writing requirements.

• Comfort sitting directly in customer conversations and translating them into product decisions.

• Working knowledge of member journeys, risk adjustment, and value-based care dynamics; experience translating regulatory frameworks (NCQA, HEDIS) into product requirements

• Working knowledge of provider workflows, clinical operations, and health system economics; experience translating clinical and operational requirements into product requirements

• Bachelor's degree

• Working understanding of LLM and speech-to-text/text-to-speech capabilities and limitations.

Nice-to-Have

• Health tech PM experience in the counterpart vertical — useful breadth across both sides of HAI's go-to-market.

• Clinical documentation, claims, or utilization-management domain exposure

• Consumer-grade UX product sense

• Experience presenting to both clinical/executive audiences (e.g., CMOs) and engineering audiences.

• Prior experience in a founding or zero-to-one product role.

• Experience at a health tech company already selling into health plans / health systems or providers.

What Success Looks Like

Within 6-12 months, the payor / provider vertical has two to three flagship use cases / a specific, product-embedded ROI story live in production with at least one major health plan / provider customer — a live workflow that proves value on an ongoing basis, not a one-time case study. Payor executives / provider customers treat this person as their primary product partner by default, the roadmap reflects real field signal from GTM and Engineering rather than assumptions, and Sales has ROI models and case studies, built with their input, that are actively used to close new deals.