Licensing Specialist

About the Role:

Our Licensing Team is core to our business and ensures licensing requests move forward accurately and efficiently. The Licensing Specialist is responsible for managing a queue of licensing requests, tracking application progress, coordinating required documentation, and supporting the team in meeting established service-level expectations.

We’re looking for optimistic self-starters who work well independently and collaboratively in a team environment. This role involves performing consistent, detail-oriented tasks daily, so we are seeking someone who thrives in a structured and predictable workflow. If this sounds like you, we’d love to hear from you!

Compensation for this role is between $18/hr - $25/hr depending on location and level.

Responsibilities:

• Review and maintain assigned queue to ensure completeness and accuracy in accordance with state licensing requirements
• Review and quality check (QC) license applications (online and paper) and Primary Source Verifications (PSVs) for accuracy and completeness, in addition to submitting applications and PSVs.
• Initiate and manage primary source verifications (education, training, employment, license verifications, etc.)
• Monitor for and resolve deficiencies, including Board communication as needed
• Communicate clearly and professionally with providers and clients regarding requirements, missing items, and status updates
• Collaborate with internal teams and external agencies to facilitate timely licensure
• Prepare and provide license status updates to clients
• Manage mailing processes, including printing, assembling, tracking, and ensuring timely submission of application materials
• Monitor files to ensure timely completion of outstanding requirements
• Support time-sensitive updates, including application corrections and email address changes
• Participate in scheduled and ad hoc meetings
• Assist with special projects and other duties as assigned

Skills and Requirements:

• Experience with Behavioral Health, Nursing, and Physician license types; multi-state experience preferred (IMLC, NLC a plus)
• Strong critical thinking and problem-solving skills with the ability to navigate complex licensing requirements
• Excellent communication and customer service skills; able to clearly articulate next steps to providers and stakeholders
• Close attention to detail with strong organizational, time management, and multitasking abilities
• Ability to adapt and pivot in a fast-paced, remote environment while maintaining productivity during workload fluctuations
• Professional demeanor when interacting with providers, clients, and internal teams
• Tech-savvy with proficiency in Google Suite; experience with DocHub, Slack, and startup environments

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