About the role 💼

We’re hiring a Manager, Implementation to lead the team responsible for getting every new Rundoo customer live and successful. You’ll own implementation outcomes across the business: team attainment, resource allocation, operating cadence, process design, escalation, and forecasting.

This is a hands-on leadership role for someone who sees implementation as a commercial discipline. You’ll set clear expectations, coach Implementation Managers to own customer outcomes, and build a culture where winning is celebrated and accountability is non-negotiable. You’ll report to our GTM leadership and partner closely with Sales, Product, and Customer Experience.

Your mandate is simple: help the team reliably hit its number while delivering a clear, client-centered path to go-live.

What you’ll do as Manager, Implementation at Rundoo 🗒️

• 🎯 Own team performance: Lead the Implementation team to consistently achieve its ARR and go-live goals, including through periods of team growth and ramp

• 🏆 Build a culture of winning and accountability: Set ambitious but realistic expectations, celebrate strong performance, address misses directly, and ensure ownership stays with the Implementation Manager

• 🔀 Allocate resources: Create and maintain a rules-based resource allocation process, ensuring we don’t have over or under capacity IMs

• 🥁 Run the operating cadence: Lead Pipeline Reviews, “Hit the Number” meetings, no-push reviews, ongoing training, and call coaching

• 1️⃣ Design and enforce a client-centered implementation process: Create simple, memorable stages with clear exit criteria verified through customer action—not just completion of internal tasks

• 🛗 Create a repeatable escalation playbook: Equip Implementation Managers to resolve common challenges independently and escalate the right issues at the right time, without turning the manager into the default hero IC

• 🔮 Improve forecasting: Build an ARR forecasting model that gives the company a reliable view of expected implementation outcomes and supports better resource planning

• 🏈 Coach the team: Give clear, actionable feedback grounded in customer and business impact; use thoughtful questioning to help team members identify and own their next steps

• ❎ Partner cross-functionally: Work with Sales, Product, and Customer Experience to improve handoffs, resolve systemic blockers, and shorten time to live

Requirements ☑️

• Chicago-based and excited to work in an office at minimum 4 days/week

• A high-accountability leadership style paired with a genuine commitment to supporting your team

• Experience leading an implementation, onboarding, professional services, customer success, or other post-sale team with a measurable delivery or revenue target

• A track record of helping a team consistently hit its number—not relying on one or two top performers

• Strong operating discipline, including pipeline management, forecasting, resource allocation, and performance management

• Excellent coaching skills, with the ability to deliver feedback that is both direct and actionable

• Strong judgment under pressure and the ability to distinguish between issues the team should solve and issues that require escalation

• Clear written and verbal communication across frontline team members, executives, and cross-functional partners

• Comfort operating in a fast-moving startup where processes must be built, simplified, and reinforced as the company scales

Bonus points 🌟

• Experience leading implementation for B2B SaaS, payments, ERP, point-of-sale, or other workflow-critical software

• Experience serving independent retailers, building-material suppliers, or similarly operationally complex businesses

• Experience tying implementation milestones to ARR recognition, activation, or other commercial outcomes

• A history of building memorable, scalable playbooks that teams actually use

• Experience improving forecasting accuracy and capacity planning for a growing delivery organization

• You are energized by turning a good team into a high-performance team

What success looks like 🎯

Within your first several months, we expect you to:

• Establish a clear operating cadence and create visibility into team performance

• Help the team achieve at least 80% of its aggregate quota through broadly distributed attainment

• Implement a simple, branded, client-centered process with verifiable exit criteria for every stage

• Build an escalation system that enables Implementation Managers to solve more issues independently

• Produce an ARR forecast that predicts outcomes within approximately 25%

• Create a culture where expectations are clear, strong effort and results are celebrated, and misses lead to learning and accountability

Interview Process 🎤

1. Recruiter screen (30 minutes) — Discuss your background, leadership experience, and interest in Rundoo. If all goes well, we’ll send you a short take-home exercise to complete.

2. First round (30 minutes) — Meet with the hiring manager and review a short take-home exercise: design a simple, memorable implementation process with clear stages and customer-verifiable exit criteria

3. On-site working session (approximately 1.5 hours) — Coach two implementation calls and lead a mock pipeline review using a sample go-live calendar and team pipelines

4. Team lunch (30 minutes) — Meet members of the Rundoo team

5. Founder Chat (15 minutes) — Final conversation with our CEO, Nick

About the team 👥

• Matt, Head of Sales: Studied history at Northwestern; taught middle school in Chicago, led sales for a consumer goods start-up, joined Rundoo as an AE and now leads the sales & CX teams; former competitive angler (bass fishing 🎣) and current husband and father (👶)

• Brian, Implementation Manager: Hello! I have over 5 years of experience as an implementation manager. Most recently, I worked in food tech, helping implement software solutions for food and beverage companies.

• Dominic, Implementation Manger: Before joining Rundoo, I spent several years in legal tech SaaS, where I built and scaled the implementation function from the ground up as an early employee at Case Status. During my tenure, I focused on helping customers reach value quickly while maintaining a high level of satisfaction. I’m passionate about creating structured, repeatable onboarding processes that drive successful outcomes.

• Lej, Implementation Manager: Passionate about tech and helping people; here to find problem-solvers who care about impact as much as innovation.

• Leslie, Implementation Manager: Recent MBA grad with about 10 years in various Ops and Implementation roles at startups, always looking for my next build.

• Viviana, Implementation Manger: My background is in agriculture (worked for an organic certifier for 8ish years and an Agtech startup for 1.5ish years).

Compensation 💵

• Base salary: $133K

• Target variable compensation: $17K

• Equity: $26,000 vesting over four years

Benefits 🏋️

• Full medical, dental, and vision coverage (100% of premiums for you, 50% for dependents)

• Life insurance

• 401(k) with Betterment

• Unlimited PTO with 10 company-paid holidays

• Daily team lunches for those in office

• Learning materials and audiobook subscriptions

About our founders 🌲

1. Andrew (CTO): studied computer science & humanities at Stanford, worked as a software engineer at Apple and head of engineering at Anova; danced with the SF ballet (where he met his wife)! 🩰

How we've fundraised 💰

We've raised $48m across four rounds:

1. A $2m pre-seed led by Kent Bennett at Bessemer with participation from Plug & Play, Quiet Capital, and Sequoia.

2. A $30m series B led by Battery.