Is the Manager, Saver Services role remote?

It's hybrid — Vestwell expects some on-site time in Austin, TX, United States.

What's the salary range?

Vestwell lists $80,000–$90,000 for this role.

How much experience is required?

At least 3 years of relevant experience for this Manager, Saver Services role.

Where is the role based?

Vestwell is hiring for this position in Austin, TX, United States.

What seniority level is this role?

Vestwell targets lead candidates for this position.

Is this full-time or contract?

Full-time for this Manager, Saver Services role at Vestwell.

Manager, Saver Services at Vestwell

Joblaze summary

In the role of Manager, Saver Services, the individual will oversee a hybrid team of client service associates, ensuring high standards of customer support through effective coaching and performance management. Key skills include strong communication, problem-solving abilities, and experience with helpdesk platforms, as the manager will analyze client inquiries to drive service improvements. This position is suited for someone with at least three years in customer service, including leadership experience, who thrives in a fast-paced environment. Vestwell's focus on enhancing the client experience through collaboration with cross-functional teams adds a layer of complexity to the role.

Joblaze insights

Listed today — first seen on Joblaze October 23, 2026. Last confirmed on Vestwell's careers page October 23, 2026.
Salary band is below the typical range for Management roles (median ~$170,000).
Starts above 1% of 310 comparable lead management roles in United States we track (median $192,000 across 91 companies).

Quick facts

Is the Manager, Saver Services role remote?: It's hybrid — Vestwell expects some on-site time in Austin, TX, United States.
What's the salary range?: Vestwell lists $80,000–$90,000 for this role.
How much experience is required?: At least 3 years of relevant experience for this Manager, Saver Services role.
Where is the role based?: Vestwell is hiring for this position in Austin, TX, United States.
What seniority level is this role?: Vestwell targets lead candidates for this position.
Is this full-time or contract?: Full-time for this Manager, Saver Services role at Vestwell.

From the original posting

Who Are We Looking For?

As a Manager, Saver Services, you will lead a hybrid team of onshore and offshore service associates who provide front-line support to our clients via email, chat, and phone. This role is crucial in ensuring an exceptional customer experience by maintaining high service standards, coaching team members, and driving continuous improvement. You will collaborate with cross-functional teams, including product and operations, to enhance service delivery and identify process efficiencies.

What Will You Be Doing?

Team Leadership & Performance Management:

Lead, mentor, and develop a team of 12-15 client service professionals.
Set performance expectations and track key metrics such as response times, quality assurance, and client satisfaction.
Conduct regular 1:1s, team meetings, and performance reviews to foster professional growth.
Provide coaching and training to improve team efficiency, communication, and problem-solving skills.

Service Delivery & Client Experience:

Ensure timely, accurate, and empathetic responses to inbound client inquiries via email, chat, and phone.
Oversee the processing of plan documents, distribution requests, and other service-related tasks.
Monitor and enhance quality control processes to ensure adherence to company and regulatory standards.
Handle escalations and complex client issues with a focus on resolution and retention.

Process Improvement & Collaboration:

Analyze trends in client inquiries to identify areas for service and product improvement.
Collaborate with internal teams to refine workflows and optimize service processes.
Provide ongoing feedback to the product team to enhance the client experience.
Drive initiatives to improve efficiency, reduce response times, and increase client satisfaction.

Requirements

The Necessities

3+ years of experience in customer service, client support, or operations, with at least 1-2 years in a leadership or management role.
Strong communication skills—both verbal and written—with the ability to coach others in effective client interactions.
Proven track record of leading high-performing teams in a fast-paced, client-facing environment.
Strong problem-solving skills with the ability to analyze data and drive informed decisions.
Experience with helpdesk and CRM platforms (e.g., Zendesk, Jira) is a plus.
Ability to adapt to a rapidly evolving business environment and drive positive change.

This role will be based in either the Austin or Scottsdale office, and will be part of Vestwell's hybrid in-office operation.

The expected base salary range for this position is $80K - $90K base. This position is eligible to participate in the Company Bonus Pool and is eligible to receive new hire equity in the Company. Please note that salary bands are based on NY and other similar metro areas and may differ based on where the role is ultimately hired.

Full-Time Employee Benefits
We’re an innovative, high-growth company with an exciting future ahead. At Vestwell, we prioritize employee wellbeing through comprehensive health benefits, generous time off, and a dedicated Employee Wellbeing Committee. Our hybrid work model offers flexibility while providing access to our collaborative offices in Midtown Manhattan, Austin, King of Prussia, and Scottsdale. And, of course, as a company focused on helping people save for the future, we offer a competitive 401(k) plan.

Standard company text repeated across Vestwell's postings is omitted here.

Manager, Saver Services

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