Member Experience Intern
Join Base Power Company as a Member Experience Intern to deliver exceptional customer support and enhance member satisfaction.
Joblaze summary
In the Member Experience Intern role at Base Power Company, the intern engages directly with customers through various communication channels, ensuring a high-quality support experience. Key skills include strong attention to detail, empathetic communication, and the ability to navigate technical processes. This position is well-suited for someone who is self-motivated and thrives in a dynamic startup environment, where adaptability and collaboration are essential. The Member Experience team plays a crucial role in shaping the company's approach to customer satisfaction and product development.
Joblaze insights
- Listed yesterday on Joblaze — tracked directly from Base Power Company's career page.
- Base Power Company has 158 other open roles including Operations Engineer, GTM, Material Handler, Growth Product Lead.
Quick facts
- Is the Member Experience Intern role remote?
- No — this is an on-site role in Austin, TX.
- Where is the role based?
- Base Power Company is hiring for this position in Austin, TX.
- What seniority level is this role?
- Base Power Company targets intern candidates for this position.
- Is this full-time or contract?
- Internship for this Member Experience Intern role at Base Power Company.
From the original posting
About Base
Base is America’s next-generation power company. We’re rebuilding the foundation of modern civilization–electricity–by deploying a vast network of distributed batteries that is transforming today’s fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time.
About the Role
As part of our Member Experience team, you will play a vital role in delivering unparalleled support, working directly with customers to provide a world-class experience. You will be the voice and advocate of our brand, ensuring every interaction leaves a lasting impression of trust, satisfaction, and delight. By actively addressing customer needs and exceeding their expectations, you will contribute not only to the success of our customers but also to the growth and reputation of our company. This role offers a unique opportunity to develop real-world expertise in customer service, creative problem-solving, and impactful communication, all while making a tangible difference in the lives of our customers and the future of Base. This role sits at the intersection of operational detail and member communication — ideal for someone who's customer-first, detail-oriented, and thrives in a fast-paced environment.
What You'll Do
Engage with members across phone, email, text, and other communication channels, delivering personalized and delightful experiences that leave a lasting impact.
Troubleshoot and resolve member issues related to Base Power's innovative products, ensuring seamless and satisfying solutions.
Utilize tools to track, manage, troubleshoot, and prioritize member interactions, ensuring every concern is addressed promptly and efficiently.
What You'll Bring
Strong attention to detail and ability to follow structured, technical processes.
Clear, empathetic communication skills — comfortable on the phone and in writing.
Self-motivated and organized, with the ability to manage high review volumes consistently.
Tech-savvy and quick to learn new tools and workflows.
Calm under pressure, and comfortable with ambiguity in a fast-moving environment.
About the Team
The Member Experience team is the face of Base to our members—and the voice of our members back to Base. We’re deeply customer-obsessed and uniquely cross-functional, with a strong understanding of what every team does and how it all connects. By seeing firsthand what’s working well and what should be improved, we surface insights that help inform what the business builds and prioritizes next. Every day brings a new challenge, balancing high ownership and accountability with constant collaboration and support from the team.
Please note: Base is a startup, which means priorities shift and evolve quickly. Your role may expand or change based on the needs of the business at any given time, so the responsibilities listed may not be exhaustive.
Our Values
First Principles Thinking: Question assumptions. Principles > rules.
Operate at Base Pace: Focus on what matters, act quickly, and learn by doing.
Give & Get Feedback: Be direct, be humble, and maintain a growth mindset.
Everyone’s an Owner: Follow through on commitments and own results.
Strong Opinions, Loosely Held: Drive clarity and make calls with imperfect information.
Committed to the Mission: Rebuilding the grid is a big challenge. We work hard because we care deeply about the impact we’re creating. We work in-person. It’s not a 9-to-5. We are all-in.
Fun & Optimism Coexist with Grit: Collaboration and celebration coincide with the intensity of building real things.