Mid-Market Customer Success Manager (Dallas)
Guide clients through their journey with Harvey, ensuring they derive maximum value from our technology as a Mid-Market Customer Success Manager.
Posted by employer 1 month ago
First seen on Joblaze 1 day ago
Last verified on the company career page 1 day ago
Skills & Technologies
What you'll build
- Lead the integration of Harvey into client workflows
- Evangelize the power of LLMs to end users
- Serve as the primary contact for 40+ mid-market clients
- Drive scalability through documentation and automation
- Utilize metrics to ensure client satisfaction
Must have
- Experience managing a high volume of client cases
- Excellent communication and strategic planning skills
- Results driven with ability to prioritize tasks
- Team player with a collaborative mentality
Nice to have
- Experience with Salesforce
- Experience with Catalyst
AI in the day-to-day
Integrating AI solutions into client workflows and enabling end users to adopt Harvey.
Not disclosed in this posting: years of experience, work arrangement, visa sponsorship.
Joblaze summary
In the role of Mid-Market Customer Success Manager at Harvey, the individual will guide clients in integrating and maximizing the use of the company's AI solutions within their workflows. This position requires strong communication and strategic planning skills, with a focus on managing relationships with over 40 mid-market clients to ensure satisfaction and drive adoption. Ideal candidates come from legal or SaaS backgrounds and are adept at prioritizing tasks in a fast-paced environment. The role also involves creating scalable processes and playbooks to enhance customer engagement and success.
Joblaze insights
- Listed yesterday — first seen on Joblaze October 3, 2026. Last confirmed on Harvey's careers page October 4, 2026.
- Salary band is below the typical range for Management roles (median ~$170,000).
- Starts above 28% of 32 comparable mid management roles in United States that list AI/ML we track (median $151,744 across 21 companies). See AI/ML salary trends
- AI/ML appears in 14.4% of 451 comparable mid management roles in United States.
Quick facts
- What's the salary range?
- Harvey lists $125,000–$145,000 for this role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI/ML.
- What seniority level is this role?
- Harvey targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Mid-Market Customer Success Manager (Dallas) role at Harvey.
From the original posting
Role Overview
As a Customer Success Manager you’ll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at both law firms and in-house teams. This position is pivotal in ensuring our clients not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes and workflows. This individual will also have a chance to design and deploy scalable 1:many solutions that will impact how we serve our broad mid-market customer base in a highly efficient manner at scale.
What You'll Do
Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
Client Relationship Management: Serve as the primary contact for 40+ mid-market clients with a prescriptive and consultative approach and delivering a superior customer experience.
Process Creation: Drive scalability in the way we operate through documentation, designing playbooks, self-help materials, email cadences, and automation to ensure we drive efficiency in our long term mid-market strategy.
Success Metrics Management: Utilize adoption rates, benchmarks, and other key metrics to drive strategies ensuring client satisfaction and high ROI.
Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.
Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.
Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.
What You Have
Experienced professionals from legal firms or SaaS organizations, with direct experience managing a high volume of client cases and/or customers.
Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.
Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly.
Team players described as empathetic, committed, structured, motivated, and collaborative with a team-first mentality.
Experience with Salesforce and Catalyst, are preferred, but not required.
What We Offer
A chance to be at the forefront of AI technology and innovation, directly impacting how our clients' businesses operate and thrive.
An opportunity to contribute to the growth and direction of our Customer Success program, building out best-in-class playbooks and processes.
A collaborative work environment that promotes growth, learning, and development.
Compensation Range
$125,000 - $145,000 OTE
Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].
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Standard company text repeated across Harvey's postings is omitted here.
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