Join Coinbase as an Operations Senior Associate to enhance operational processes and customer experience in the UK market.
AI in the day-to-day
Coinbase is piloting an AI tool for initial screening interviews and an AI interview intelligence platform for summarizing notes.
Requirements
- Experience
- 4+ years
Benefits
Joblaze summary
In the role of Operations Senior Associate at Coinbase, the individual will manage the financial promotions and asset listings process for the UK, ensuring compliance and enhancing customer experience. Key skills include a strong background in financial services operations, particularly with UK regulations, and the ability to develop scalable operational processes. This position is suited for someone with at least four years of relevant experience who can navigate complex regulatory environments and engage effectively with various stakeholders. Coinbase emphasizes a high-performance culture, pushing team members to exceed their limits while fostering collaboration through quarterly in-person
Joblaze insights
- Listed 15 days ago on Joblaze — tracked directly from Coinbase's career page.
- Coinbase has 163 other open roles including Staff Applied Data Scientist, Pricing, Social Support Specialist III, Supervisor, Customer Success Team.
- Salary band is below the typical range for comparable tech roles (median ~$117,000).
Quick facts
- Is the Operations Senior Associate role remote?
- It's hybrid — Coinbase expects some on-site time in Remote - UK.
- What's the salary range?
- Coinbase lists £81,630–£90,700 for this role.
- How much experience is required?
- At least 4 years of relevant experience for this Operations Senior Associate role.
- Where is the role based?
- Coinbase is hiring for this position in Remote - UK.
- What seniority level is this role?
- Coinbase targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Operations Senior Associate role at Coinbase.
From the original posting
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
As an Operations Senior Associate reporting to the Chief Operating Officer of CB Payments Ltd., you'll be the operational backbone of Coinbase's UK business. You'll own CBPL's financial promotions and asset listings process, lead local product governance, and drive customer experience improvements that shape how Coinbase grows in the UK market.
What you'll do:
- Own and run the end-to-end Financial Promotions and Asset Listings approval workflow for the UK, acting as first-line approver under the three lines of defence model and maintaining a clear audit trail across all in-scope channels
- Build, improve, and scale UK operational processes and workflows, identifying inefficiencies and driving automation to support new product launches and an evolving regulatory landscape
- Lead the UK product governance process, coordinating launch timelines and facilitating local stakeholder reviews to ensure new products meet CBPL's regulatory and operational requirements before go-live
- Prepare governance and senior stakeholder reporting materials that provide clear visibility of financial promotions activity, operational performance, and key risks to ExCo, Board, and Operational forums
- Partner with the central Customer Experience team to shape and deliver local UK CX initiatives focused on improving onboarding, support outcomes, and customer satisfaction
Required Skills and Experience:
- 4+ years in financial services operations with demonstrated experience translating UK FCA regulations, financial promotions rules, or MiFID requirements into documented processes and controls
- Proven track record of building and scaling operational processes in a regulated environment, not just maintaining them, with the judgment to engage Legal, Compliance, and Product stakeholders at the right moments
- Experience defining and implementing operational policies and procedures that withstand regulatory scrutiny, including maintaining audit-ready documentation
- Demonstrated ability to gather, organize, and interpret operational data to inform decisions, quantify progress, and produce reporting for senior leadership
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).
- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.